Assistant Manager, Pool & Beach

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary:
The Assistant Manager, Pool & Beach is pivotal in ensuring exceptional guest experiences at our poolside and beach areas. The Assistant Manager, Pool & Beach will support the Pool & Beach Manager in overseeing daily operations, maintaining high standards of service, and fostering a welcoming environment for our guests.

Responsibilities:

• Elevated Experience: Curate and deliver bespoke luxury experiences, ensuring each interaction exceeds guest expectations.
• Service Excellence: Lead by example in providing unparalleled service, setting high standards for the team.
• Tailored Offerings: Customize services and amenities to meet the unique preferences of our discerning guests.
• Attention to Detail: Meticulously manage all aspects of pool & beach operations, from setup to service delivery.
• VIP Management: Personally oversee VIP guest needs to ensure flawless and memorable experiences.
• Ambassador of Luxury: Embody the values and ethos of our brand as a leader in luxury hospitality.
• Guest Relations: Build strong guest relationships, anticipate needs, and deliver proactive service.
• Team Leadership: Inspire and motivate the pool & beach team to uphold excellence and professionalism.
• Continuous Improvement: Implement training initiatives to enhance service delivery and guest satisfaction.
• Innovative Offerings: Introduce creative enhancements to elevate the pool & beach experience.
• Revenue Enhancement: Identify opportunities to maximize revenue through strategic initiatives.
• Quality Assurance: Ensure all facilities and services meet or exceed luxury standards.
• Brand Representation: Act as a brand ambassador, embodying professionalism and grace.
• Operational Efficiency: Optimize operations while maintaining service quality.
• Guest Feedback: Use guest feedback to refine and improve the guest experience.
• Crisis Management: Demonstrate resilience in resolving guest concerns and operational challenges.
• Community Engagement: Foster positive relationships within the local community and industry.

 This role requires strong leadership and a commitment to delivering exceptional guest experiences in alignment with Banyan Tree's brand standards.

Experience/Certificates/Education

• Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel and high-end beach club, demonstrating a strong understanding of luxury hospitality standards.
• 2 - 3 years of experience in overall Food and Beverage operations, particularly in a leadership role, indicating a comprehensive understanding of F&B operations effectively in a guest-facing role, ideally within an upscale or lifestyle brand hotel, demonstrating customer service skills in a hospitality setting.
• Capability to obtain and/or maintain any necessary government-required licenses, certificates, or permits essential for the role.
• Proficiency in food and beverage preparation techniques, familiarity with health department regulations, and a solid understanding of liquor laws and regulations governing bar operations.
• Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
• Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
• Capability to cultivate positive and collaborative working relationships with colleagues across all departments to promote teamwork and efficiency.
• Comfortable working independently while also demonstrating the ability to collaborate with others to foster a supportive and cooperative team environment.

These qualifications and attributes are crucial for excelling in the role of Assistant Manager, Pool & Beach ensuring effective leadership, operational excellence, and outstanding guest experiences.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.