Assistant Manager - People & Culture

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Main Duties:

Administration

• Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives of Accor India.
• Ensure all practices are complete, in keeping with local legislation.
• Route documentation to relevant offices in a timely manner.
• Overseeing the timely and confidential management of employee data.
• To ensure that an efficient and accurate filing system, both manuals as well as electronically is maintained at all times.
• To ensure steps to curtail absenteeism and disciplinary issues and take necessary and timely legal action when required.
• To ensure adherence / compliance of relevant legal statues/returns.
• To ensure that employee facilities are maintained and cleaned to Accor’s standards of operation, including the Employee Restaurant, Locker Rooms, and Clinic etc.

Operational

Recruitment and Selection  

• To maintain a systematic recruitment and selection process, maintaining a database of internal and external candidates for Accor employment, whereby the primary focus is to provide development opportunities and promotions from within the company, with external recruitment as back up.
• To establish an effective external recruitment procedure to obtain the best talents in the market place at competitive, but responsible remuneration packages.
• To ensure that all documentation relating to successful or unsuccessful candidates is processed professionally and in a timely fashion (within 10 days).
• To ensure that the external recruitment takes place through batches so that the new joiners are properly inducted into the system, along with the Orientation Programme.
• Ensure that the hotel adheres to approve staffing levels, job titles and organisation structure in accordance with Accor India payroll initiatives.
• Ensure that Job Descriptions, Employee Specifications and Task Lists are correctly administered and recorded in employee’s personal files.
• Ensure recruitment and advertising reinforces the corporate identity, projects a professional image and is used as a last resort.
• Represents hotel in meeting government requirements, coordinating with Department of Manpower, Department of Immigration, Hygiene and Health authorities.

Manpower Planning

• Coordinate and update Manpower Plans ensuring that adequate succession planning is in place to satisfy turnover requirements.
• Assist in the hotel Evaluation and Appraisal processes.
• Coordinates and approves transfers and promotions at Guest Services & Operations Support and Team Leader level ensuring hotel moves towards Zero Based Staffing Guide.
• Review Manning requirements every year before the Business Plan exercise in line with the Business strategies.
• To continuously question the ideal mix of Full Time, Contract and Outsourced employees in each Department.

Compensation and Benefits

• Research competitive compensation and benefits packaging, benchmarking costs, ensuring the hotel remains competitive.
• Coordinate the annual review of organisation charts and benefits grids.
• Manage HR computer systems to effectively manage payroll.
• Manage employee insurance programmes.
• Coordinate Change of Status processing to ensure accurate payroll reporting.
• Manage leave liability in accordance with established policy following the scheduler system.

Personnel

• Ensure close and professional relationships are established and maintained between management, employees, Accor India representatives, other Hotels, government officials and the local community.
• Represent management in dealings and disputes.
• Ensure open communication and transparent management style
• Ensure consistent and fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviours
• Ensure that an effective Communications Programme is implemented that maximises employee’s awareness of our objectives, philosophy and operating concepts.
• Effectively communicate core values and behavioural standards to all levels of staff
• Develop a complete package of employee collateral and learning aides to ensure a high level of professional and personable conduct in keeping with accepted standards.
• Ensure the effective dissemination of corporate materials.
• To counsel employees on career prospects, job related and personal matters, discipline etc.
• To supervise the Hotel employee recognition programs as outlined in the Policies and Procedures
• To conduct Exit Interviews for all resigned employees and provide feedback to the Director of Human Resources.
• To take employee feedback through Accor talk along with the General Manager and employee feedback surveys.
• Take an active involvement in the Welfare, Safety, Development and Well-being of employees providing advice, counselling and truthful, diplomatic feedback.
• Provide sufficient training and development opportunities to ensure subordinates are confident, well trained and professionally equipped to deal with the demands of their function.
• Ensure high standards of personal presentation and grooming, positive guest interaction and respect shown to colleagues for all employees under your supervision.
• Prudently balance the management of resources and standards of service to meet the financial goals of the hotel and the guest expectations levels of our guests.
• Respond to changes as dictated by hotel, industry and company.
• Exercise responsible management and positively representing the hotel management team and Accor India.