Assistant Manager - Outlet

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Financial

• Takes part in inventories and manages stocks under his/her responsibility

• Increases revenue for the point of sale through additional sales techniques

• Prepares and analyses financial reports/results and implements corrective actions as necessary
• Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
• Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.

Operational

• Organizes the work for the team, including the need to multi-skill in employees for job requirements
• Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc.)
• Continuously takes initiatives to enhance and improve the team member’s product knowledge.

• Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
• Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
• Ensures the point of sale is prepared to a high standard in order for:

• Taking guests' orders

• Equipment is used correctly

• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
• Checks the quality, speed and overall efficiency of the team/waiting staff.
• Ensures that the Back of the house service areas are maintained as per the hotel standards.

Business plan /Analysis

• Supervises the team's sales attributes
• Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets
• Makes efforts to train the team in up-selling and suggestive selling techniques
• Helps increase guest loyalty through quality of service
• Consistently review the VOG report to enhance guest experience

Team Management

• Evolves working methods in line with brand philosophy\
• Respects labor law, particularly when preparing work schedules
• Integrates, trains and manages personnel and assists team members to  improve their skills and provides support for career development
• Ensures his/her staff are well presented (clothing, personal hygiene etc)
• Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc.)

• Vocational certificate to degree level, with experience in F&B and supervising a team.
• Languages: fluent in the national language, English and a 3rd language would be a plus.
• Minimum 1 year experience in similar capacity or at least 4-5 years of relevant industry experience.

📊 Income Audit Duties:

• Audit daily revenue postings from all hotel departments (rooms, F&B, spa, etc.)

• Reconcile Point of Sale (POS) and Property Management System (PMS) reports

• Verify cash, credit card, and direct billing transactions

• Identify and investigate discrepancies in revenue reports

• Prepare daily revenue reports and summaries for management

• Ensure compliance with internal controls and accounting standards

• Assist in monthly financial closing procedures and provide support to Finance team

🌙 Night Auditor / Front Desk Duties:

• Perform nightly front desk operations, including guest check-ins, check-outs, and reservations

• Process end-of-day procedures in the PMS (rollover, backup, etc.)

• Handle guest inquiries, complaints, and emergencies professionally

• Prepare daily management reports such as occupancy, arrivals, departures, and no-shows

• Ensure lobby and public areas are secure during the night shift

•