Assistant Manager - Outlet

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

We are seeking a dynamic and customer-focused Assistant Manager for our outlet in Mumbai, India. As an integral part of our food and beverage team, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and contributing to the overall success of the outlet.

• Oversee daily outlet operations, ensuring adherence to company policies and procedures
• Develop and update departmental operation manuals annually
• Prepare and manage weekly staff rosters and work schedules to optimize staffing levels
• Conduct regular team meetings and provide ongoing training to enhance service quality
• Monitor and maintain accurate inventory levels, controlling requisitioning and storage of supplies
• Prepare and submit various reports, including monthly outlet reports, objective reviews, and promotion analyses
• Handle guest inquiries, requests, and complaints promptly and professionally
• Ensure compliance with health and safety regulations
• Collaborate with other departments to enhance overall guest experience
• Implement and monitor quality control measures to maintain high standards of food and beverage service
• Assist in developing and executing promotional activities to drive sales and customer engagement

• Bachelor's degree in Hospitality Management or related field (preferred)
• 2-3 years of experience in a similar role within the food and beverage industry
• Strong leadership skills with the ability to motivate and manage a diverse team
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Proficiency in Microsoft Office suite and familiarity with point-of-sale systems
• Strong analytical and problem-solving skills
• Ability to work flexible hours, including weekends and holidays
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational and time management abilities
• Knowledge of food and beverage operations, including inventory management and cost control
• Ability to multitask and work efficiently in a fast-paced environment
• Familiarity with health and safety regulations in the food service industry