Assistant Manager - Outlet

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We are seeking a dynamic and customer-focused Assistant Manager for our outlet in Chennai, India. As an integral part of our team, you will play a crucial role in ensuring smooth operations, maintaining high service standards, and driving customer satisfaction.

• Oversee daily outlet operations, ensuring efficient service delivery and adherence to company standards
• Manage staff scheduling, training, and development to maintain a high-performing team
• Handle financial responsibilities, including cash management, inventory control, and cost optimization
• Implement and maintain customer service excellence, addressing guest inquiries and resolving issues promptly
• Collaborate with other departments to ensure seamless coordination of services
• Conduct regular staff briefings and performance evaluations
• Ensure compliance with health, safety, and hygiene regulations
• Assist in organizing and executing promotional events and food promotions
• Maintain accurate records, including daily logs, incident reports, and inventory checks
• Identify areas for improvement and implement strategies to enhance operational efficiency

• Proven experience in food and beverage management, preferably in a similar role
• Strong leadership skills with the ability to motivate and develop team members
• Excellent customer service orientation with a keen eye for detail
• Proficient in financial management, including budgeting and cost control
• Experience with inventory management and staff scheduling
• Strong problem-solving skills and ability to make decisive actions in a fast-paced environment
• Excellent communication and interpersonal skills
• Proficiency in POS systems and basic computer applications
• Thorough knowledge of food and beverage operations and current industry trends
• Understanding of health, safety, and hygiene regulations in the hospitality industry
• Ability to work flexible hours, including weekends and holidays
• A degree in Hospitality Management or related field is preferred but not required