- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Noosa Pacific Resort, Noosa Heads, Australia
__jobinformationwidget.freetext.ExternalReference__
REF43803S
Assistant Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Belong in a place where you can be yourself and love what you do. Join our resort community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
As Assistant Manager, you will oversee the daily operation of the Front Office and Concierge teams, whilst also supporting the Guest Experience, Reservations and Night Audit functions. Your duties will include;
- Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.
- Utilization of Opera software, ensuring accuracy in use and a range of reports are produced to meet operational needs.
- Supervision of lobby services (including Concierge and lobby table service), ensuring guest arrivals and departures are as efficient as possible.
- Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.
- Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
- Ensure public areas are clean and well presented with regular monitoring.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
- Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.
- Openly communicate with staff, ensuring regular training and feedback is provided.
Our ideal candidate is someone who:
- Has 2+ years previous leadership experience in a hotel Front Office department.
- Has a passion for providing an exceptional guest experience.
- Able to work a flexible 24/7 rotating roster including mornings, nights, weekends and public holidays.
- Experience with Opera desirable.
- First aid and Responsible Service of Alcohol certifications desirable.
A competitive annual salary of $75,000 plus superannuation, plus access to Accor benefits is on offer for the right candidate.
When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…)
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Canberra, Canberra, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Canberra
Job Category
Rooms
Description
As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every
Reference
9bae3901-a9c0-4711-b7af-d27d6d78da60
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.Primary ResponsibilitiesUpkeeping the Comfort an
Reference
2a193353-4b9f-428d-9967-bd2df9393d4f
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
The position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to main
Reference
fe2c38dd-8a66-4604-80bc-a717b2b0f3f3
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and depar
Reference
29580150-581d-4923-9d58-4168b579a1d4
Expiry Date
01/01/0001
Salary
Location
Swissôtel Chicago, Chicago, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Chicago
Job Category
Rooms
Description
WHAT YOU WILL BE DOING: You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable sp
Reference
0044ee44-19e3-432e-a2e3-69a6c6e09948
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
Our team is looking for a detail-oriented and service-driven Room Attendant to create exceptional guest experiences here at the Fairmont Chateau Lake Louise. If you take pride in creating a welcoming
Reference
7e8d136d-fa04-42b7-ae0c-2a6b3a80b235
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of cre
Reference
000affed-58e1-47bd-8d16-931ab7b0b965
Expiry Date
01/01/0001
Salary
Location
Pullman Lima Miraflores, Lima, Peru
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Lima
Job Category
Rooms
Description
Ser el responsable del óptimo desarrollo de las labores de cada housekeeper.Inspección de habitaciones y AAPP.Inventario de ropa blanca y suministros.
Reference
e88a176b-f681-4ad0-b79d-f4dc8dc6475d
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Rooms
Description
Turndown Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and b
Reference
94284bc0-9ae5-41e3-ab1b-f5402c6360bd
Expiry Date
01/01/0001
Salary
Location
Novotel London Excel, London, United Kingdom
Experience Level
Executive
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Rooms
Description
As a Front office Team Leader, you will play a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:Provide leadership and guidance
Reference
f7c0d766-66d7-49ca-9bfd-fe12d4264470
Expiry Date
01/01/0001