Assistant Manager

Are you ready to take your career to paradise? Join the team at Pullman Palm Cove Sea Temple Resort & Spa, a luxurious haven located on the pristine southern end of Palm Cove beach, just 25 minutes north of Cairns.
 

Our resort offers a range of elegant accommodations, from studios to spacious one to three-bedroom apartments. You'll have the chance to work in a stunning environment, catering to guests who enjoy sophisticated dining at our award-winning Temple of Tastes restaurant or unwind at the Lagoon Bar with refreshing cocktails and light snacks.
 

With versatile meeting rooms accommodating up to 80 guests, our resort is the perfect setting for leisure stays, dream weddings, and high-profile corporate events. When you're off the clock, immerse yourself in the natural wonders of the region, including the iconic Great Barrier Reef and the lush Daintree Rainforest.

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays