Company Description
Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.
Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.
Job Description
**Position Overview**
We're looking for an enthusiastic and detail-oriented Assistant Manager - Housekeeping to join our dynamic hospitality team in Udaipur, India. In this pivotal role, you will partner with the Housekeeping Manager to deliver exceptional cleanliness, comfort, and guest experiences across all hotel areas. You will lead and inspire housekeeping colleagues while maintaining operational excellence, upholding brand standards, and driving continuous improvement. This is an excellent opportunity for a motivated professional ready to make a meaningful impact in a fast-paced luxury hospitality environment.
**Operational Excellence & Quality Assurance**
- Support day-to-day housekeeping operations, ensuring all guestrooms, suites, public areas, and back-of-house facilities consistently meet luxury hospitality standards
- Conduct routine inspections and quality audits to verify compliance with brand standards and cleanliness benchmarks
- Monitor room status and occupancy levels to optimize operational efficiency and guest satisfaction
- Collaborate seamlessly with Front Office, Engineering, and Laundry teams to ensure cohesive guest experiences
- Address guest requests, concerns, and service recovery situations with professionalism and empathy
- Analyze guest feedback and quality scores, implementing corrective actions to drive continuous improvement
**Team Leadership & Development**
- Supervise, mentor, and motivate housekeeping colleagues to deliver outstanding service
- Conduct daily briefings, training sessions, and performance coaching to build a high-performing team
- Support recruitment, onboarding, and talent development initiatives with transparency and inclusivity
- Foster a collaborative culture that promotes engagement, teamwork, and professional growth
- Ensure all team members maintain exceptional grooming, appearance, and service standards
- Provide constructive feedback and recognize achievements to inspire team motivation
- Manage staff scheduling and workforce planning to ensure optimal coverage and operational efficiency
**Inventory & Cost Management**
- Monitor and manage inventory levels of linens, guest amenities, cleaning supplies, and equipment
- Assist in controlling departmental expenses and minimizing wastage through efficient resource management
- Ensure proper handling, storage, and safe usage of cleaning chemicals and equipment
- Support inventory counts and stock control procedures with analytical precision
- Identify cost-saving opportunities while maintaining quality standards
- Prepare budget reports and analyze spending patterns to support financial planning
**Health, Safety & Sustainability**
- Ensure strict compliance with all health, hygiene, safety, and fire regulations
- Promote safe working practices and create a secure environment for all team members
- Support the organization's sustainability initiatives, including water conservation, waste reduction, and responsible resource management
- Maintain compliance with company policies and statutory requirements, including local labor laws
- Stay informed about industry best practices and emerging safety standards
- Conduct safety training and ensure adherence to protocols across all housekeeping operations
Qualifications
**Required Education**
- Degree or Diploma in Hotel Management, Hospitality Management, or a related discipline
**Required Experience**
- Minimum 4–6 years of housekeeping experience in luxury or upscale hotel environments
- At least 1–2 years of supervisory or leadership experience in housekeeping operations
- Demonstrated experience in quality assurance, auditing, and guest service delivery
- Proven track record in inventory management and cost control
- Experience with staff scheduling and workforce planning
**Required Skills & Competencies**
- Strong proficiency in Microsoft Office applications
- Proficiency with hotel operational systems and property management software
- Excellent leadership and team management abilities
- Outstanding communication and interpersonal skills
- Problem-solving and decision-making capabilities
- Attention to detail with a quality-focused mindset
- Guest complaint resolution and service recovery expertise
- Knowledge of cleaning chemicals, equipment safety, and housekeeping best practices
- Organizational and time management skills
- Ability to work flexibly and adapt to changing priorities
- Budget management and financial acumen
- Conflict resolution and mediation skills
**Domain Expertise**
- In-depth understanding of luxury housekeeping operations and guest service standards
- Knowledge of health, safety, and sustainability compliance in hospitality
- Familiarity with quality assurance processes and performance metrics
- Understanding of inventory control and cost management principles
- Knowledge of local labor laws and regulations applicable in India
**Preferred Qualifications**
- Pre-opening hotel experience
- Certification in hospitality management or housekeeping operations
- Experience with sustainable and eco-friendly housekeeping practices
- Multilingual abilities, particularly regional languages relevant to Udaipur
- Experience with guest feedback systems and performance analytics
Additional Information
- An opportunity to be with world’s preferred hospitality company
- Captivating and rewarding experience working alongside passionate professionals
- Range of exclusive Heartist Benefits
- Develop your talent through learning programs by Academy Accor.
