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  1. Full-Time
  2. Permanent
  3. IBIS
  4. Rooms

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ibis Bengaluru Hebbal, Bengaluru, India

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REF32404F

Assistant Manager Guest Services

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Job Description

  • Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.
  • Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
  • Ensure compliance with health and safety regulations and hotel policies.
  • Assist in recruiting, training, and supervising food and beverage staff.
  • Schedule staff shifts and manage labour costs effectively.
  • Conduct regular performance evaluations and provide feedback to staff members.
  • Address guest concerns and complaints promptly and professionally.
  • Monitor guest feedback and implement improvements to enhance guest satisfaction.
  • Foster a customer-focused environment and encourage staff to exceed guest expectations.
  • Assist in preparing and managing the departmental budget.
  • Monitor revenue and expenses, identifying opportunities to increase profitability.
  • Implement cost control measures to optimize operational efficiency.
  • Assist in developing and updating menus in collaboration with the culinary team.
  • Ensure compliance with food safety standards and regulations.
  • Monitor food quality and presentation to maintain brand standards.
  • Coordinate and oversee events, banquets, and special functions.
  • Work closely with the sales and catering teams to ensure successful event execution.
  • Ensure timely communication and coordination with all departments involved in event planning.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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