- Full-Time
- Permanent
- FAIRMONT
- Rooms
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FAIRMONT FAIRMONT UDAIPUR PALACE, Udaipur, India
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REF64087Y
Assistant Manager - Butler
Region
Luxury & Lifestyle
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Butler Operations
- To supervise Butler Supervisors and Butlers on duty
- To maintain the quality and consistency of standard and to train the Butlers on improvement areas
- To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline
- To increase guest interaction and to drive the Trust you score of the property.
- To assist the Head Butler in achieving the KPI of the department.
- To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
- To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet.
- To ensure through effective supervision that all services offered are always available, and provide alternatives
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Responsible for promoting Palace facilities, services and product to the targeted guest group
- To assist Head Butler to resolve any issues.
- To meet and welcome most of the guests personally
- To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Fairmont Udaipur Palace.
- To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard
- To share with Head Butler any complaints, guests comments and problems.
- To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)
- To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
- To maintain appropriate knowledge about local area, events happening in Udaipur & around the world
- To supervise butler pantries.
- To assist Head Butler for Operating Equipment inventory
- Check Butler’s grooming in accordance with hotel standard.
- Work closely with Housekeeping to ensure correct room status at all times.
- To handle any DND room within 24 hours.
- Log security incidents and accidents in accordance with hotel policies and procedures
- Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied.
- To support the implementation of Fairmont core values
- Diploma in Tourism / Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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