1. Full-Time
  2. Permanent
  4. Food & Beverage


Mercure Nairobi Upper Hill, Nairobi, Kenya



Assistant Manager-Banquets



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description


  • Ensures that all events run smoothly and guests are well looked after from the moment they arrive to the time they leave
  • Enquires whether guests are satisfied throughout the Events
  • Offers attentive service to guests, adapting to any constraints
  • Establishes good relations with guests, offering advice and fostering customer loyalty




  • Takes part in inventories and manages stocks under his/her responsibility
  • Increases revenue for the point of sale through additional sales techniques
  • Prepares and analyses financial reports/results and implements corrective actions as necessary
  • Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
  • Ensures strict adherence to Events & Banqueting SOPs and internal bill settlement policy, as per the company/hotel guidelines and Brand policy.


  • Organizes the work for the team, including the need to multi-skill in employees for job requirements
  • Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
  • Continuously takes initiatives to enhance and improve the team member’s product knowledge.
  • Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
  • Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
  • Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctly
  • Takes the global level of activity into account when managing the flow of events in the Hotel.
  • Checks the quality, speed and overall efficiency of the team/ events staff.
  • Ensures that the Back of the house service areas are maintained as per the hotel standards.


-Diploma or Degree in Hotel Management

-3-4 years of experience in a similar role in a premium brand hotel.


Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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