- Full-Time
- Permanent
- MERCURE
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
Mercure Nairobi Upper Hill, Nairobi, Kenya
__jobinformationwidget.freetext.ExternalReference__
REF23037G
Assistant Manager-Banquets
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
- Ensures that all events run smoothly and guests are well looked after from the moment they arrive to the time they leave
- Enquires whether guests are satisfied throughout the Events
- Offers attentive service to guests, adapting to any constraints
- Establishes good relations with guests, offering advice and fostering customer loyalty
- KEY OPERATIONAL RESPONSIBILITIES
Financial
- Takes part in inventories and manages stocks under his/her responsibility
- Increases revenue for the point of sale through additional sales techniques
- Prepares and analyses financial reports/results and implements corrective actions as necessary
- Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
- Ensures strict adherence to Events & Banqueting SOPs and internal bill settlement policy, as per the company/hotel guidelines and Brand policy.
Operational
- Organizes the work for the team, including the need to multi-skill in employees for job requirements
- Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
- Continuously takes initiatives to enhance and improve the team member’s product knowledge.
- Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
- Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
- Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctly
- Takes the global level of activity into account when managing the flow of events in the Hotel.
- Checks the quality, speed and overall efficiency of the team/ events staff.
- Ensures that the Back of the house service areas are maintained as per the hotel standards.
-Diploma or Degree in Hotel Management
-3-4 years of experience in a similar role in a premium brand hotel.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Meet James, the food and beverage manager in London
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
The Plaza - A Fairmont Managed Hotel, New York, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
New York
Job Category
Sales & Marketing
Description
The Reservations Department’s vision is to provide the highest level of excellence and to exceed The Plaza’s Five Star standards. We operate with a professional approach to all tasks, while consisten
Reference
810a8a5d-dfcd-49df-a624-026504ac2da2
Expiry Date
01/01/0001
Salary
Location
Calgary Eau Claire, Calgary, Canada
Experience Level
Associate
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Food & Beverage
Description
You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience at Sheraton Suites Calgary Eau Claire. Your warm, personal attention and knowledge of
Reference
eedc4607-13c3-44e3-8b79-80a0a201eada
Expiry Date
01/01/0001
Salary
Location
ibis London Earls Court, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
London
Job Category
Rooms
Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Reference
0322f5d8-7bb7-4298-ae5d-103a7e977482
Expiry Date
01/01/0001
Salary
Location
ibis Styles Bezons Paris La Défense, Bezons, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Bezons
Job Category
Culinary
Description
Nous avons les recettes, vous avez le talent. Cuisinez, dressez, envoyez, régalez !Vous êtes sous la responsabilité du chef de partie pour l’exécution des plats, des recettes, dans le respect des déla
Reference
147755a2-2051-4e00-9934-517ce0e6e4c1
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT ALL INCLUSIVE PLAYA MUJERES, Playa Mujeres Cancun, Mexico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Quintana Roo
Job Category
Talent & Culture
Description
Under the general guidance of the Director of People & Culture, our People & Culture Manager is responsible for a variety of Human Resources functions on a daily basis. These include recruiting, onboa
Reference
efe35008-06f8-444d-8fe1-aba566475f8d
Expiry Date
01/01/0001
Salary
Location
Mercure Brisbane Spring Hill, Brisbane, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
MERCURE
Job type
Permanent
Locations
Brisbane
Job Category
Engineering & Maintenance
Description
We are looking for a Handyperson who enjoys completing a variety of tasks each day. This role requires you to maintain the building and ensure a pleasant and safe environment for all guests, visitors
Reference
3c939caa-c44e-486a-9338-983c96e8c181
Expiry Date
01/01/0001
Salary
Location
, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Help coordinate the day-to-day operations with friendly and engaging serviceHandle the Owner arrival experience & departure experience, requests & concerns; and react quickly to guarantee memorable mo
Reference
b0ee6575-b73b-4d81-b42d-c0c2a0405505
Expiry Date
01/01/0001
Salary
Location
, Melbourne, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Melbourne
Job Category
Rooms
Description
We are looking for an experienced Duty Manager to join the Front Office team at Pullman & Mercure Melbourne Albert Park. Reporting to the Front Office Manager, you will: Lead a shift of front office p
Reference
02b64021-733c-47e7-8b17-77d388735c42
Expiry Date
01/01/0001
Salary
Location
Novotel Miami Brickell, Miami, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Miami
Job Category
Rooms
Description
Purpose: Assist Front of the House Overnight Manager with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to es
Reference
c12b6ced-0ff4-461a-b91f-c4ad35d9e4e8
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT ALL INCLUSIVE PLAYA MUJERES, Playa Mujeres Cancun, Mexico
Experience Level
Director
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Quintana Roo
Job Category
Culinary
Description
What you'll do...Ensure that culinary activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.Prepare and update individual ou
Reference
9485cb8c-da7b-40f9-a1a3-6a5a0d26eaca
Expiry Date
01/01/0001