Assistant IT Manager

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

The Assistant IT Manager supports the hotel’s daily Information Technology operations by assisting in the monitoring, maintenance, and troubleshooting of all computer systems, networks, servers, and software applications. This role provides timely technical support to employees and guests, coordinates with the IT Manager to implement technology initiatives, and helps manage data security, user access, and compliance with IT policies and industry standards. The Assistant IT Manager also maintains accurate IT documentation and contributes to ensuring a reliable and efficient IT infrastructure that supports hotel operations and enhances the overall guest experience.

1. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

2. IT Experience: Proven experience in IT operations, support, or management, preferably in a hospitality or hotel environment.

3. Technical Proficiency: Strong understanding of hardware, software, networks, and virtualization platforms (Hyper-V or VMware); able to troubleshoot and resolve technical issues.

4. Networking and Infrastructure: Experience in enterprise networking environments, including Aruba Wi-Fi (H550, R550, R750, T340), Aruba and Cisco switching (Aruba 2500/2900/6200/6300; Cisco Catalyst 2900/9300, ISR routers), VLAN structures, wireless optimization, network segmentation, and security practices.

5. Hospitality Systems Knowledge: Familiarity with hotel systems such as Opera Cloud PMS, Simphony Cloud POS, call accounting solutions, and cloud-hosted back-office applications (e.g., SUN System Accounting).

6. Team Leadership and Management: Ability to supervise team, delegate tasks, provide guidance, and foster collaboration, supporting the development of IT talent.

7. Communication and Collaboration: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and collaborate across departments.

8. Analytical and Problem-Solving Skills: Strong analytical ability to diagnose technical issues, monitor system performance, and identify opportunities for improvement.

9. Vendor and Project Management: Experience coordinating with vendors and service providers, managing service levels, and participating in IT projects including infrastructure or cloud migrations.

10. Adaptability and Professionalism: Calm, consistent, and structured approach; proactive in continuous learning, responsive during operational needs, and committed to completing tasks reliably.