Job Description
• Constantly remind and meet with all Housekeeping staff importance of Standard Operating Procedures for all areas of responsibility.
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel and share results with the team
• Work with Engineering to maintain areas of the hotel to the highest standards.
• Conduct daily briefings and monthly meeting with all Supervisors with Senior Executive Housekeeper/Housekeeping Manager
• Coordinate with outside contractors relating to his/her department ensuring that they follow all hotel policies
• Assist in overseeing the operations of Laundry and Linen, Flower and Decoration, Mini Bar
Team Management
• Interview, select and recruit Housekeeping employees with final approval from the Executive Housekeeper.
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind-anticipated business.
• Prepare monthly report for monthly attendance in preparation for payroll
• Assist in monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues.
• Manage organization and cleanliness of departmental areas by conducting daily walk through
• Perform other duties assigned by the Management
• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.
Qualifications
• Additional certification(s) from a reputable Hospitality Management school will be an advantage
• Minimum 2 years of Housekeeping experience with 2 years at a management level
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities
