Assistant General Manager - Emerald Lounge and Great Hall

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

At Fairmont Jasper Park Lodge, exceptional service and flavours are the hallmarks of every dining experience. We invite you to develop your leadership strengths as an Assistant General Manager and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/fitness center/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Great Hall & Emerald Lounge General Manager, responsibilities and essential job functions include but are not limited to the following:

• Assist the General Manager, Great Hall & Emerald Lounge in leading and managing the day to day operation of the venues, ensuring all service standards are followed
• Assume the General Manager, Great Hall & Emerald Lounge responsibilities and duties during his/her absence
• Drive innovative promotions, menus and concepts; creating a destination of choice for both hotel and external guests
• Utilize effective control of food, beverage, labour, and operating expenses
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
• Ensure the implementation of standards in guest service
• Assist the General Manager, Emerald Lounge and Marketing Team with innovative ways to drive business to Emerald Lounge
• Oversee and assist in the creation of new seasonal cocktails each quarter
• Coach Outlet Managers and Assistant Outlet Managers and act as a mentor
• Liaise with kitchen Sous Chef to help curate menu and deliver on a great dining experience
• Act as an ambassador for both the hotel and the town to provide guests with a stronger outlet experience
• Handle guest concerns and requests in a timely and efficient manner
• Constantly seek out ways to improve product and service, as well as increase volumes and profits
• Assist with the selection, training, and development of all colleagues to ensure timely recruitment and career growth
• Plays an active role and works with the General Manager, Great Hall & Emerald Lounge during the budgeting process
• Consistently offers professional, engaging and friendly service
• Provides facilities management through ensuring furniture, fixtures, equipment and the dining room is well maintained and clean
• Follow department policies, procedures, and service standards
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Minimum 3 years Food & Beverage leadership experience, preferably in a fast-paced luxury restaurant/bar
• Previous bartending experience preferred
• Previous point of sale system experience required
• Extensive knowledge of spirits, wine, and beer
• University/College degree in a related discipline preferred
• Must be flexible and able to work various shifts
• Computer literate in Microsoft Window applications required
• Excellent verbal and written communication skills, as well as advanced interpersonal skills to coach and motivate
• Positive attitude and a consistent calm disposition, with the ability to model our high standard of guest service in a fast paced environment
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS