Company Description
Kursaal Bern AG is a versatile service provider in the congress, hospitality and entertainment business. With our unique all-in-one offering – congress centre, 4* Superior Swissôtel (163 rooms),
Restaurants & Bars and the Grand Casino Bern – we offer a lively, diverse environment between the national market and international brand hotels.
Job Description
As Assistant Front Desk Manager, you will support the Front Office Manager in the operational and organisational management of the front office. You will take responsibility for day-to-day operations, make informed decisions and work with the team to ensure consistent implementation of Swissôtel and Accor standards. This role is aimed at front office professionals who take on operational responsibility, make decisions and act confidently even in challenging situations.
- Active management of operational business, including guest services, upselling and professional complaint and feedback management
- Joint responsibility for the management, training and performance development of the front office team
- Ensuring a structured flow of information within the team and to relevant interfaces
- Joint responsibility for administrative and finance-related processes (cash management, accounting, credit policy)
- Regular quality controls and assignments as manager on duty
Qualifications
- Several years of professional experience in front office, ideally within the Accor Group, as well as previous management experience
- Excellent knowledge of hotel IT systems (PMS Opera Cloud)
- Solid understanding of front office processes, key figures, quality standards and revenue management
- Very good knowledge of German and English, other languages an advantage
- Resilient, structured and responsible
- Hands-on mentality with an eye for detail and operational quality
- Committed in your approach to guests, team and interfaces
Additional Information
- A responsible position with a clear operational leadership role
- Close cooperation with the front office manager and hotel management
- A lively, professional environment with short decision-making processes
- Modern employment conditions and attractive social benefits
- Discounted staff meals and fringe benefits in-house
- Development and career opportunities within our company and the Accor Group
