Company Description
At Sofitel Auckland Viaduct Harbour, guests indulge in a decidedly chic encounter that blends the spirit of Aotearoa with the French Art de Vivre. Here, luxury is more than comfort—it’s a couture experience. From the finest details to the most elaborate flourishes, every touch is designed to enchant. As proud “Ambassadors” of l’Art de Vivre around the world, our team delivers hospitality excellence and heartfelt service, tailor-made for every guest.
Sofitel is a part of Accor’s luxury and lifestyle collection - a global family of hotels driven by passion, style, and innovation. Whether you crave refined elegance or daring design, we invite you to step into a world where modern luxury takes many forms but always leaves you feeling special.
YOUR PURPOSE: You are Captain of calm seas, helping to steer the team with grace and precision to ensure every guest drifts into a world of luxury.
Location of work: Sofitel Auckland Viaduct Harbour
Must have current working authorisations in New Zealand.
- Applications close on 10th April 2026 -
Job Description
- Assist with the management of the Hotel Front Office operation to achieve a reputation as a market leader.
- Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
- Regular liaison with Maintenance and housekeeping ensuring maintenance requests are logged, tracked and completed quickly focusing on guest needs as a priority.
- Liaise regularly with Key Department Managers to co-ordinate the welcome/farewell of guests to/from the hotel, including VIP, return and long stay guests.
- Practice up-selling and cross-selling techniques to meet the guests requests, always
offering the property services first (as appropriate) putting an emphasis on their benefits. - Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus.
- Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
- Maintain the security of monetary floats and ensuring that cash handling procedures are strictly adhered to.
- Demonstrate The Passion for Excellence by endeavouring to exceed expectations.
- Consider each guest and internal guest as a unique individual and demonstrate personalised service and The Essence of Pleasure.
- Positively contribute in working in a culturally diverse environment and be open to new ideas. Accept criticism and observations and use them positively to make improvements in The Spirit of Openness.
Qualifications
- Previous experience in a luxury property preferred
- Proficiency in Opera cloud and other computer knowledge (Microsoft applications, outlook etc.)
- New Zealand Driver license mandatory
- Current LCQ and General Managers Certificate preferred
- Ability to prove strong leadership and interpersonal skills and team management experience
- Ability to manage shifts with flexibility and a positive, can-do attitude with a passion for team development
- Excellent listening and negotiation skills
- Excellent verbal and written communication skills
- Has the aptitude and willingness to undertake further development with Sofitel
- Empathetic, professional, and dedicated to delivering memorable guest experiences
Additional Information
Benefits:
- Learn your Way - Access to our Docebo so you can Earn while you Learn!
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Complimentary meals on shift
- Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
- Access to our Employee Assistance Program
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
