Company Description
At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.
As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.
Job Description
Reporting to the Front Office Manager, you’ll play a key role in the day-to-day leadership of our Front Office team. This is a hands-on position where you’ll lead from the front delivering exceptional guest experiences while supporting team performance and operational excellence.
Key responsibilities include:
- Support the Front Office Manager in leading daily operations
- Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
- Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
- Ensure accuracy of data and reporting.
- Oversee lobby services (including valet parking and porter services), ensuring guest arrival and departure experiences are seamless.
- Liaise daily with our Reservations Team.
- Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
Qualifications
- Previous experience in a similar role within a high-volume hotel environment
- A proven ability to elevate guest experiences and create memorable moments.
- Deep understanding and practical application of Front Office standards and procedures.
- Authentic customer service, interpersonal and communication skills.
- Impeccable grooming and presentation standards.
- Experience in Opera PMS is highly desirable.
- Ability to work a range of shifts, inclusive of days, nights and weekends.
- Unlimited work rights in Australia.
Additional Information
Why Join Us?
- Be part of a collaborative, multi-brand precinct team in a dynamic location.
- Access extensive career development opportunities within Accor Hotels.
- Enjoy exclusive staff benefits, discounts, and wellbeing programs.
- Play a pivotal role in shaping guest experiences and loyalty in one of Sydney’s most exciting hospitality precincts.
