- Full-Time
- Permanent
- MOVENPICK
- Rooms
__jobinformationwidget.freetext.LocationText__
MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF46790K
Assistant Front Office Manager
Region
MEA SPAC
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Check that all Front Office employees report to work punctually and are well groomed before each of their shift
Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Liaise with Finance Department to ensure that credit procedures are properly carried out
Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
Handle all guest correspondences and ensure prompt follow-ups
Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
Diploma in Tourism & Hospitality Management
Minimum 3 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis Gurgaon Golf Course Road, Gurugram, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Gurugram
Job Category
Rooms
Description
Primary Responsibilities Front Office OperationConduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensu
Reference
32dd8f84-3744-4199-9f28-27303d292608
Expiry Date
01/01/0001
Salary
Location
Novotel Muenchen City Arnulfpark, Munich, Germany
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Apprenticeship
Locations
Munich
Job Category
Rooms
Description
Wir begleiten dich 3 Jahre durch deine Ausbildung und führen dich dabei durch alle Abteilungen von unseren zwei Hotels:ServiceDu lernst was es bedeutet, vollblutiger Gastgeber zu sein. In Unserem mode
Reference
04306ddf-5230-4026-8b36-abfe248ae7ba
Expiry Date
01/01/0001
Salary
Location
ibis budget Manchester Salford Quays, Salford, United Kingdom
Experience Level
Associate
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Position Overview ·Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. ·Attend to all incoming calls via t
Reference
7538d840-34bc-4e21-bed5-9fc3e4d2e393
Expiry Date
01/01/0001
Salary
Location
Raffles The Palm Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
1. Guest Engagement:Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded.Assists in creating tailored experiences for VIPs, repeat gu
Reference
be794349-2c8b-42dd-a051-66d1dbd4e3d6
Expiry Date
01/01/0001
Salary
Location
FAIRMONT HANOI, Hanoi, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
ResponsibilitiesFront Office OperationParticipate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck tha
Reference
cbb0d64f-f6a0-483c-bfba-ac9441964f3f
Expiry Date
01/01/0001
Salary
Location
Novotel Jazan, Jazan, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Saudi Arabia
Job Category
Rooms
Description
Join us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle desti
Reference
b4747894-22c2-4795-b49c-b177e5c712f0
Expiry Date
01/01/0001
Salary
Location
Raffles The Palm Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently receive all benefits, and repeat guests and ot
Reference
95a14ecd-7ccb-4eae-8a4d-cf75932d01c4
Expiry Date
01/01/0001
Salary
Location
Raffles The Palm Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Ensures all the residents receive prompt and courteous service.Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matter
Reference
0cb8040c-f030-4234-8ae2-0513be393c24
Expiry Date
01/01/0001
Salary
Location
Hôtel Le Louis Versailles Château - MGallery, Versailles, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Versailles
Job Category
Rooms
Description
Au Louis Versailles Château, chaque coussin a sa place, chaque drap est tiré au millimètre près, et chaque collaborateur compte.Si vous êtes passionné(e) par l’excellence et la gestion d’équipe, alors
Reference
121d78be-e9f2-49f7-b7f1-2b81758e9f6f
Expiry Date
01/01/0001
Salary
Location
Swissôtel Living Jeddah, Jeddah, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Jeddah
Job Category
Rooms
Description
We are seeking a highly competent and service-oriented Guest Service Agent (GSA) to join our Front Office team. As the primary point of contact for our guests, you will be responsible for ensuring exc
Reference
639a193a-5ce8-4b64-8322-bcf7010c5a66
Expiry Date
01/01/0001