Assistant Front Office Manager

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

• Support and oversee daily Front Office operations, including Reception, Concierge, Guest Relations, and Bell Services
• Act as the Front Office Manager in their absence, taking full ownership of operational decisions, guest issues, and team leadership
• Lead, coach, and motivate the Front Office team to consistently deliver high service standards
• Handle complex guest feedback and complaints professionally, ensuring timely and effective resolution
• Ensure full compliance with brand standards, SOPs, and service quality expectations
• Ensure Accor Live Limitless (ALL) Loyalty Members receive proper recognition, benefits, and personalized care throughout their stay
• Drive team performance on ALL enrollment, upselling initiatives, guest satisfaction programs, and related KPIs
• Monitor team productivity, staffing levels, rosters, and cost control
• Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure smooth daily operations
• Support training, performance management, and development of Front Office team members
• Review guest feedback, reports, and service metrics to drive continuous improvement

• Minimum 3–5 years of experience in Front Office operations, with prior experience as an Assistant Front Office Manager in a premium hotel environment
• Strong leadership skills with the ability to manage the department independently
• Excellent guest handling and problem-solving skills
• Solid understanding of Front Office systems, procedures, and hotel operations
• Fluent in spoken and written Thai
• Good command of English communication
• Able to work under pressure, make sound decisions, and lead by example
• Professional, service-oriented, and results-driven mindset

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.