Located in Melbourne’s CBD, right around the corner from the food-lined streets of China Town, you will find Mantra on Russell. The property offers self-contained apartment-style hotel rooms, one and two bedroom apartments. Mantra on Russell is also home to an on-site restaurant, Home Kitchen & Bar for guests to enjoy gastronomy delights that Melbourne famous for. There is much to see and do in Melbourne - you just need to decide which festivals, restaurants, bars, arts or sports events you will attend on your days off!
Purpose
As an Assistant Front Office Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities for you to connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise. Think of it as being the bold captain on a thrilling hotel adventure!
Primary Responsibilities
- Take the helm and guide the hotel's day-to-day operations with expertise
- Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
- Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
- Contribute to roster planning and preparation
- Embrace authenticity and let your unique self-shine in every shift
Skills and Experience
- Demonstrated expertise in Hotel Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader, Supervisor, or Manager
- Proficiency in using reservation and property management systems is a plus
- Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
- Masterful in the art of both the written and spoken communication
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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