Company Description
Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.
What is in it for you
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activitie
Job Description
The Assistant Front Office Director is responsible to assist and in the absence of the Front Office Director, leading and managing all front office operations to ensure exceptional guest experiences, efficient departmental performance, and achievement of hotel service and financial goals. This role oversees the Front Desk and Royal Services teams, ensuring the highest standards of hospitality, professionalism, and operational excellence.
Qualifications
Qualifications Standards:
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Experience
- Minimum 3 years of progressive hotel front office experience.
- Luxury, resort, or full-service hotel experience preferred.
Skills & Competencies
- Strong leadership and team development skills.
- Exceptional guest service and conflict resolution abilities.
- Excellent verbal and written communication skills.
- Strong organizational and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficiency with hotel management systems and Microsoft Office applications.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
