Company Description
Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.
Job Description
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Reporting to the Front Office Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries throughout their stay.
Key responsibilities:
- Welcome guests from around the world, building relationships with both new and returning visitors.
- Ensure accuracy and professionalism with guest information, payments and check-in/check-out procedures.
- Provide local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and revenue.
- Safely manage guest property, ensuring correct documentation and storage.
- Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.
- Work closely with your team and other departments, including Housekeeping, Food & Beverage and Reservations, to ensure smooth operations.
We’re seeking a dedicated and personable team member with a genuine passion for people and delivering exceptional service to join our Front Office team.
This is a part-time position working across a rotating 7-day roster. Applicants must be available for both morning and afternoon shifts, including weekdays, weekends, and public holidays.
Qualifications
You will ideally have previous experience as a receptionist in a hotel environment, however not essential. In addition:
- Exceptional communication skills both written, verbal and non-verbal.
- You will be an organized individual with a high attention to detail who is also able to take initiative
- Previous experience in a Reservations environment is an advantage
- Prior use of Opera cloud & TARS Database or similar PMS is preferred.
- Ability to work a flexible roster including mornings, evenings, weekends and public holidays
- You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)
Additional Information
At Novotel Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Daily staff meals are on us while you're on duty.
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's Parental Leave Scheme: Supporting you in all stages of life.
- Join in on staff celebrations and get recognised for your tenure.
- Accor's refer-a-friend bonus
- Uniform provided & laundered
- Access to our Employee Assistance Program
Join us at Novotel Wellington, where your career journey is as exciting as the destination!
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
