Assistant Fairmont Gold Manager

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager, Fairmont Gold 

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assign sufficient manning to cater for daily operational needs
• Planning of VIP arrivals and departures and ensuring operational efficiency
• Develop and maintain strong guest relationships to ensure guest loyalty
• Handle guest issues when needed
• Meet, greet, rooming and service of all VIP guests
• Plan and review rosters to ensure productivity goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
• Ensure operations are in order, guests assistance required is rendered accordingly and colleague’s service standards are met
• Consistently offer professional, engaging and friendly service
• Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained on the Executive Club
• Monitor maintenance and development of the physical Executive Club product
• Facilitate preventive maintenance program with housekeeping and engineering
• Ensure highest possible revenues are generated for the Executive Club with a minimum of associated expenses.
• Work with the Revenue Manager, Reservations Manager, Sales Manager and Front Office Manager to ensure strategies are in place to maximize revenue opportunities
• Track and Forecast daily, weekly and monthly Executive Club occupancy levels and plan accordingly
• Planning, reviewing, training, monitoring, evaluation and counseling of employees

• Minimum GCE “A” Level, University Degree Preferred
• Minimum 4 years of luxury hotel experience, preferably in Front Office
• Good decision making skills
• Knowledge of Opera System and other related sub-systesm interfaceed to the PABX and/or the hotel’s computer system
• Proven ability to guide and coach team members
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Posses drive, initiative and must be able to work independently