Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!
Job Description
At Fairmont Jasper Park Lodge, we don’t just offer careers — we create opportunities to grow, lead, and make a lasting impact in one of Canada’s most iconic resort destinations. As Assistant Director, People & Culture, you will be at the forefront of shaping an exceptional colleague experience during an exciting period of transformation. With a brand-new hotel opened in 2026 and a renewed focus on elevating how we support, engage, and inspire our teams, this is a unique opportunity to help build something truly special. If you are a passionate, energetic people leader who thrives in moments of change and opportunity, we want to hear from you!
What you will be doing:
Reporting to the Director, People & Culture, your role will entail:
- Manage and oversee the daily operations of the People & Culture office, including employee and labour relations, performance management, benefits, health, wellness & safety, employee experience, compliance, HRIS, administration, and the performance and development of People & Culture team members.
- Act as a trusted partner to the Director, People & Culture and hotel leadership team, providing proactive guidance on people strategy, workforce planning, colleague engagement, leadership capability, organizational effectiveness, and change management.
- Support the development, coordination, and execution of the People & Culture strategy, programs, events, and initiatives, with a strong focus on colleague experience and engagement.
- Support labour and employee relations matters, including collective agreement interpretation, grievance preparation and resolution, workplace investigations, respectful workplace concerns, policy interpretation, and coaching leaders on fair and consistent practices.
- Advise, guide, and support leaders across the property with the consistent application of People & Culture policies, procedures, programs, decisions, and legislative requirements.
- Partner with operational leaders and the Talent Attraction team to support workforce planning, seasonal recruitment strategies, retention planning, and staffing models for a large, seasonal workforce, including 300+ new hires annually.
- Partner with the Learning & Development Manager to support meaningful and applicable learning programs for leaders and colleagues, including orientation, onboarding, leadership development, and other training initiatives.
- Other duties as assigned.
Qualifications
Your experience and skills include:
- Three years of People & Culture experience in a business partnering or management role is required.
- One year of experience leading, coaching, or developing a team is required.
- University or college degree or diploma in a related discipline is preferred.
- Strong computer skills, particularly with Microsoft Office Suite, with the ability to use technology and data to gather insights, tell stories, and improve business outcomes.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong conflict resolution skills, with the ability to navigate sensitive situations with professionalism, sound judgment, and care.
- Organized, energetic, innovative, and passionate about People & Culture.
- A resilient problem solver who remains optimistic, solutions-focused, and adaptable in the face of obstacles.
- Previous experience with HRIS or HR manager systems, SmartRecruiters, and/or Dayforce is an asset.
- Experience working with unionized employees is an asset.
- CHRP designation or candidate working toward designation is an asset.
- Hotel or Hospitality experience is an asset, but not required.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,
- Annual Salary of $75,000 to $90,000
- Subsidized staff accommodation assistance provided
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
Want to learn more about this opportunity? View the complete job description by clicking this link: Assistant Director, People and Culture
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com
