Company Description
At Sofitel, luxury is more than elegance - it’s a way of operating. Every interaction, every decision, every leader and ambassador shapes our reputation. As People and Culture Manager, you will drive the strategic heartbeat of the hotel, ensuring our people and culture fuel both exceptional guest experiences and strong commercial outcomes.
Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.
Job Description
We are seeking an experienced and passionate Assistant Director of Food & Beverage to support the leadership of our diverse and dynamic Food & Beverage operation, including restaurants, bars, conferencing and events, and in-room dining.
You will be responsible for:
- Supporting the strategic and operational management of all hotel Food & Beverage outlets.
- Driving revenue growth and profitability through innovative promotions, action plans, and guest-focused initiatives.
- Maintaining Sofitel luxury service standards and brand excellence across all operations.
- Leading and developing Food & Beverage Managers, Supervisors, and outlet teams.
- Assisting with budgeting, forecasting, payroll planning, and financial reporting.
- Monitoring market trends, guest feedback, and competitor activity to identify business opportunities.
- Collaborating closely with Sales, Marketing, Front Office, Housekeeping, and Culinary teams to deliver seamless guest experiences.
- Ensuring compliance with workplace health and safety, liquor licensing, and company policies.
- Championing employee engagement, professional development, and a positive workplace culture.
Qualifications
- Previous leadership experience within Food & Beverage operations in an upscale or luxury hotel environment.
- Experience at senior management level within Food & Beverage is highly regarded.
- Diploma or bachelor's degree in hospitality, Hotel Management, Food & Beverage, Catering, Sales, or a related discipline preferred.
- Current Responsible Service of Alcohol (RSA & RSG) certification, or ability to obtain.
- Strong commercial acumen with experience managing budgets, forecasting, labour costs, and revenue initiatives.
- Demonstrated ability to lead, inspire, and develop high-performing teams.
- Excellent communication, presentation, and stakeholder management skills.
- Exceptional attention to detail and commitment to luxury service delivery.
- Ability to thrive in a fast-paced environment and adapt to changing business needs.
Additional Information
Comprehensive benefits
Complimentary lunch daily, dry cleaning, and on-site secure parking in the heart of Broadbeach
Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday
Generous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio
Tailored recognition and reward programs, with both pop up and large scale employee events every month
Ongoing leadership development, mentoring, and career growth opportunities
Inclusive and supportive culture where your creativity and leadership shape the guest experience
Full Australian working rights are required for this role with the ability to work an average of 38 hours per week.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
