Arrival Concierge

We are looking for hands on, knowledgeable Arrivals Concierge to join our busy Front Office team. This is an excellent opportunity to showcase your warmth, enthusiasm and commitment to service excellence to visitors in Queenstown.

• Assist with car / hotel doors and guest luggage
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure arrivals report with VIP’s highlighted on the valet desk
• Effective communication to the porter and reception team on guests arrivals.
• Clean and maintain hotel public areas, including driveway, front entrance, car park & lobby.
• Co-ordinate guest transportation to and from airport where required.
• Valet parking guest vehicles with assistance of porter team.
• All guest property in storage, long or short term, duly documented and cared for.
• Assist porter/concierge if needed

• Effective time management
• Immaculate grooming and personal presentation
• Articulate communication skills and an understanding of luxury guest expectations.
• Self motivated and enjoy working autonomously
• Friendly and engaging
• Co-ordinate various tasks simultaneously
• Excellent English communication in written and verbal.
• Clean police record
• You must hold the rights to work in New Zealand

Benefits:

• 'Work Your Way' - speak with us about your desired work life balance and make your perfect balance a reality.
• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staff meals provided.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Work for a world-leading Global hotel company.