AR & Income Supervisor - Grand Mercure Khao Lak Bangsak

Grand Mercure Khao Lak Bangsak provides a haven of elegance and comfort.
Discover welcoming hospitality as you take advantage of all this Thai-style contemporary beachfront hotel has going for it. From the secluded bays across Andaman sea views or down; right close access within minutes by boat ride away! Delight in our personalized service and knowledgeable staff as we ensure your stay at Grand Mercure Khao Lak Bangsak.

Indulge in luxury in one of the 195 stylish modern rooms or suites. Gaze out at the Khao Lak resort from your room’s private balcony or wander through the gardens to our facilities. Feel the tranquillity from the uniquely-designed canal meandering through Grand Mercure Khao Lak Bangsak, a nod to Thailand’s riverside villages.

Accounts Receivable (AR) Management:

• Credit Control:
  • Review and approve credit applications for corporate accounts, travel agencies, and other credit-worthy clients in accordance with hotel policy.
  • Establish and maintain credit limits for all accounts.
  • Monitor aging reports regularly and initiate appropriate collection actions for overdue accounts.
  • Communicate with guests and clients regarding outstanding balances, reconciling discrepancies, and negotiating payment plans when necessary.
  • Prepare and send dunning letters and statements of account.
  • Liaise with legal counsel or collection agencies for delinquent accounts, as required.
• Billing & Invoicing:
  • Ensure accurate and timely preparation and issuance of invoices to guests, corporate clients, and travel agencies.
  • Verify all billing information, ensuring proper authorization and supporting documentation.
  • Process direct billing requests and group master accounts.
  • Handle all guest billing inquiries and disputes efficiently and professionally.
• Payment Application:
  • Accurately post all incoming payments (bank transfers, credit card payments, cheques) to the correct guest or client accounts.
  • Reconcile daily cash receipts with bank deposits.
• Account Reconciliation:
  • Perform regular reconciliation of AR sub-ledgers to the general ledger.
  • Investigate and resolve any discrepancies in AR accounts.
• Month-End / Year-End Closing:
  • Prepare and submit all necessary AR-related reports for month-end and year-end closing, including aging reports, bad debt provisions, and write-off recommendations.
  • Assist with internal and external audits related to accounts receivable.

Income Audit:

• Daily Revenue Audit:
  • Perform a daily audit of all revenue-generating departments (Front Office, Food & Beverage, Spa, etc.) to ensure accuracy and completeness of daily revenue figures.
  • Verify that all daily revenue transactions are correctly posted to the Property Management System (PMS) and Point of Sale (POS) systems.
  • Reconcile daily sales reports with PMS/POS system reports and payment summaries.
  • Investigate and resolve any discrepancies in daily revenue reconciliation.
• Controls & Compliance:
  • Ensure adherence to established internal controls for revenue recognition and cash handling procedures.
  • Verify that all voids, discounts, allowances, and complimentary items are properly authorized and documented.
  • Monitor compliance with all relevant financial policies, procedures, and local regulations.
• Reporting:
  • Prepare daily, weekly, and monthly revenue reports for management review.
  • Analyze revenue trends and highlight any significant variances or anomalies.
  • Assist in preparing other financial reports as required by the Financial Controller.

General Responsibilities:

• Team Leadership & Training:
  • Supervise, train, and mentor junior accounting staff or clerks involved in AR or income audit functions.
  • Provide guidance and support to ensure team members understand their roles and responsibilities.
• Inter-Departmental Liaison:
  • Collaborate closely with the Front Office, Sales, Reservations, Food & Beverage, and other departments to resolve billing issues, clarify charges, and improve efficiency.
• System Management:
  • Ensure the proper functioning and utilization of the PMS, POS, and accounting software for AR and income audit processes.
  • Identify and recommend improvements to existing systems and procedures.
• Ad-hoc Duties:
  • Perform any other duties as assigned by the Financial Controller or Assistant Financial Controller.

• Education: Bachelor's degree in Accounting, Finance, or related field.
• Experience: 3-5 years in AR and Income Audit, preferably in a 4/5-star hotel; supervisory experience a plus.
• Technical Skills: Proficient in Opera Cloud (or similar hotel PMS) , POS systems, Microsoft Excel, and accounting software.
• Knowledge: Strong understanding of accounting principles (GAAP/IFRS) and hotel operations.
• Attributes: Analytical, detail-oriented, excellent communication (both English and Thai, speaking and writing), problem-solver, organized, high integrity.

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.