- Full-Time
- Permanent
- PULLMAN
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
, Guarulhos, Brazil
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REF25101B
AGENTE RESERVAS
Region
Americas
This vacancy has now expired. Please see similar roles below...
A AccorInvest Brasil S/A oferece um ambiente de trabalho estimulante e recompensador, além de oportunidades para crescimento e desenvolvimento profissional. Oferecemos remuneração competitiva e benefícios atrativos para nossos funcionários.
Se você está pronto para fazer parte de uma equipe dedicada a proporcionar experiências memoráveis aos nossos hóspedes, envie seu currículo para nós. Estamos ansiosos para conhecê-lo e discutir como você pode contribuir para o sucesso de nossa empresa.
Se você tem paixão pela área de hospitalidade e acredita que pode fazer a diferença em nossa equipe, envie seu currículo atualizado para o endereço de e-mail [talita.gualberto@accor.com] e aguarde o nosso contato.
Agradecemos antecipadamente a todos os candidatos pelo interesse em fazer parte de nossa equipe. A AccorInvest Brasil S/A é um empregador que preza pela diversidade e igualdade de oportunidades.
OBJETIVO PRINCIPAL DO CARGO
Venda de hospedagem e demais serviços do hotel quando possível. Atendimento ao público interno e externo para operar, informar, cancelar e alterar reservas.
PRINCIPAIS ATRIBUIÇÕES E RESPONSABILIDADES
- Efetuar reservas através do atendimento telefônico e e-mails;
- Efetuar cancelamentos e alterações de reservas quando necessário;
- Oferecer informações sobre a unidade a fim de prestar um serviço de qualidade;
- Conferir as reservas do dia seguinte, isto é, dispõe os processos de reservas pela ordem numérica e verifica as informações contidas em cada formulário, com os e-mails recebidos (datas, nome, forma de pagamento, etc);
- Fazer a inserção de reservas no sistema ResaWeb respeitando as políticas tarifárias, condições e valores;
- Fazer o atendimento a clientes particulares, agências e empresas;
- Inserir reservas de tripulações no sistema;
- Inserir solicitações VIPs;
- Realizar o débito antecipado de tarifas promocionais;
- Administrar os canais externos (Booking, Decolar, Expedia, Trend, CVC, GTA);
- Realizar conferência diária de no-shows devidos;
- Realizar conferência diária para verificação de ventilação do lounge para clientes que possuem este benefício.
Ensino Médio Completo ou Ensino Superior em Hotelaria, Turismo ou áreas afins.
Idioma Inglês avançado
Conhecimento de digitação, sistema hoteleiro, Excel e outros;
Habilidades em:
- Iniciativa
- Fluência verbal
- Segurança e confiança
- Capacidade de resolver situações imprevistas
- Organização
- Capacidade de atuação
- Atenção a detalhes/Zelo
- Conhecimento em produtos e serviços Luxo/Upscale
Escala de trabalho 6x1
Disponibilidade de horário
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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