- Full-Time
- Permanent
- ACCOR
- Administration & Support
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Sofitel Casablanca Tour Blanche, Casablanca, Morocco
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REF991Y
AGENT ONETOUCH
Region
Luxury & Lifestyle
- Réception des appels internes et externes
- Analyser les demandes des clients et les orienter vers la personne ou le département concerné
- Mise en relation et suivi fonctionnel de la prise en charge de l’appel
- Traitement des demandes de renseignements téléphoniques
- Prise de note et transmission des messages aux personnes appropriées
- Mettre à jour le répertoire téléphonique
- Participer à l’accueil des clients en cas de nécessité (check-in, check-out, accompagnement)
- Respecter le script et les standards du groupe ACCOR
- Participer au recrutement des clients ALL
- Alimenter la base de données des préférences clients
- Participer à la stratégie adoptée par le groupe ACCOR et le propriétaire
- Contribuer à l’amélioration du score RPS de l’hôtel
- Gérer et suivre les réclamations clients
- Respecter les standards et procédures interne du groupe ACCOR
- S’assurer directement de la satisfaction client
Maîtrise du français et anglais
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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