- Full-Time
- Permanent
- Rooms
- ACCOR
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Cures Marines Hotel & Spa Trouville -MGallery Collection, Trouville-sur-Mer, France
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REF89021D
Agent de réservation
Region
Luxury & Lifestyle
Incarnant l’esprit du programme The Purist, vous serez un acteur clé de notre concept de bien-être holistique. Vous accompagnerez nos clients avec des séances personnalisées et des activités variées, tout en garantissant leur sécurité au sein de nos espaces aquatiques emblématiques.
MISSION :
L’agent de réservation H/F assure la prise de réservation par téléphone, par internet, ainsi que toutes les opérations qui s’y rapportent. Il développe et optimise les ventes de chambres et de séjours incluant un programme de soin en respectant la politique commerciale de la marque et de l’hôtel.
PRINCIPALES RESPONSABILITES :
- Offre un accueil personnalisé et chaleureux
- Identifie rapidement le nouveau client et adapte son argumentaire de vente
- Répond aux besoins des clients et les informe des prestations offertes
- Propose une réponse adaptée aux besoins du client
- Connaît l’environnement géographique et concurrentiel de l’établissement
- Communique en anglais (une autre langue serait un plus)
- Assure le suivi administratif des réservations
- Transforme une demande de renseignements en proposition de réservation
- Présente le programme de fidélité du Groupe
- Procède à la prise de réservation selon le processus
- Connaît les services et prestations proposés par l’hôtel, informe le client sur sa demande et l’incite à les utiliser.
- Formation professionnelle en Accueil / Réception
- Expérience en Réservation ou Réception Hôtelière de luxe
- Esprit commercial : Maîtrise de techniques de crosselling et d’upselling
- Anglais courant (une autre langue est un plus)
- Connaissance du Spa serait un plus
- Capacité à travailler efficacement en équipe et sens de l’initiative
- Maîtrise des outils bureautiques (distribution et réservation)
- Capacité d’écoute et d’analyse
- Dynamisme
Avantages :
- Date de prise de poste : mars 2025
- Contrat : CDI de 39h Hebdo
- Travail les week-ends et jours fériés
- 2 jours de repos hebdomadaire
- Indemnité nourriture : 8.44 € brut par jour de travail
- Prime d’intéressement collectif après 3 mois d’ancienneté
- Remboursement du stationnement : 1.80€ par jour de travail
- 13éme mois après validation de la période d'essai
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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