Adventure & Experiences Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The Adventure & Experiences Manager is responsible for the daily operational execution of all Adventure & Experiences programming at Fairmont Banff Springs. This role ensures exceptional on-the-ground delivery of youth, family, adult, and guiding programs, while maintaining safety, service standards, staffing readiness, and operational excellence.

Reporting to the Director, Adventure & Experiences (Operations & Guest Experience Delivery), this position acts as the primary execution leader for day-to-day programming and Adventure Centre operations, ensuring approved experiences are delivered flawlessly and consistently.

Job Duties Include:

• Oversee and execute daily youth, family, adult, seasonal, and onsite resort programming and UrVenue
• Responsible for planning, organizing, directing and implementing all guided/group experiences, including transportation logistics, safety oversight, and acting as liaison for luxury group and private experiences
• Manage the Adventure Centre reservation and booking system, ensuring all activities, inventory, and experiences are correctly loaded, maintained, and accurately communicated across departments
• Ensure service standards and operating procedures established by the Director are consistently delivered
• Create and manage daily and weekly staff schedules; oversee payroll accuracy and labour deployment
• Provide coaching, training reinforcement, and performance feedback to team members
• Act as primary on-the-ground leader for Adventure Centre operations including reservations, equipment rentals, and tour departures
• Ensure safety compliance, incident reporting, and adherence to health & safety standards
• Serve as liaison with guests to ensure high levels of engagement, comfort, and service recovery when required
• Operationalize new experiences and pilots developed by the Growth Director, ensuring training and execution readiness
• Track operational expenses, process invoicing, and support financial reporting as directed
• Maintain strong communication with internal departments and external partners to support seamless program delivery
• Review guest feedback trends and provide operational insights for continuous improvement

Your Skills & Qualifications:

• University/College degree in recreation, hospitality, education, tourism, or related field preferred
• 3–5 years progressive leadership experience in resort recreation, guiding operations, or related field
• Strong operational leadership skills including scheduling, logistics coordination, and team supervision
• Demonstrated ability to deliver high service standards in dynamic environments
• Working knowledge of safety, risk management, and compliance expectations in outdoor environments
• Strong communication and interpersonal skills
• Current CPR 'C' and Standard First Aid certification required
• Class 4 driver’s license and interpretive guide certification considered assets

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com