Admin & People Engagement Assistant Manager – Maternity Cover

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We are looking for our next Admin & People Engagement Assistant Manager (Maternity Cover) – someone who combines sharp organisational skills with a genuine passion for people. For us, personality is as important as experience. Positive, approachable, detail-oriented, and proactive – that’s how we’d describe our team, and we’re looking for someone who fits right in.

This role is at the heart of our operations. You’ll ensure the smooth running of essential admin processes – from revenue reconciliation and costs reporting – while keeping a close eye on compliance, internal audit standards, and efficiency. Your attention to detail and ability to spot both risks and opportunities will help us protect our reputation and keep our standards high.

At the same time, you’ll play a key role in shaping the employee experience: making sure new joiners feel welcome and engaged, supporting wellbeing and feedback initiatives, and helping us retain and inspire our team. This is a role for someone who thrives on structure and precision but also understands the importance of people, engagement, and culture.

MISSION

As our Admin & People Engagement Assistant Manager, you will be the central support that ensures our day-to-day operations are efficient, compliant, and people-focused. Working closely with your line manager, you will oversee recruitment, onboarding, and people records while making sure audit and reporting processes are consistently accurate and reliable.

Your mission will be twofold:

• Operational Excellence – safeguard our reputation by ensuring efficiency, organisation, and flawless attention to detail across all admin and financial processes. Be proactive in highlighting risks and opportunities, and support leadership in driving improvements.
• People Engagement – help us foster a culture where every team member feels valued, supported, and inspired. From wellbeing projects to surveys and performance reviews, you’ll support initiatives that strengthen satisfaction, engagement, and retention.

At Novotel, we believe that strong systems and strong people go hand in hand. Your role will be key to making sure both are working at their best – keeping our processes running like clockwork while helping our people thrive.

Main responsibilities:

• Manage adverts and screen CVs
• Handle offers/inductions
• Oversee training and onboarding processes
• Maintain daily timesheets
• Track lateness/sickness
• Update PeopleIn records
• Support wellbeing projects
• Run annual staff engagement survey
• Coordinate feedback (coffee chats, performance reviews)
• Prepare weekly Communication Screen
• Daily banking – full control of the daily revenue reconciliation and banking
• Liaising with HO and HODs regarding all discrepancies and regulations within Balance sheet, including but not limited to Tesco vouchers, Sundry Debtors/Creditors & Chargebacks (discrepancy report)
• To carry out a variety of secretarial and general admin functions including: no shows, room reconciliation, linen tracker, par stock, complimentary, credit check, etc.
• Assisting your line manager in preparing the Support & T&C meeting
• To register all suppliers’ invoices, distribute them to the relevant HODs
• Prepare and send invoices batches to Account’s Office
• Send all city ledgers invoices accordingly on the day of departure of the guest
• Chase city ledgers and liaise with the Accounts department in the Head Office
• Aligning costing trackers with forecasting tools
• Tracking, distribute and sending back-up of any chargebacks received
• Will assist with EOM procedures
• Liaise and communicate with all Departmental managers

Benefits

• You can work with multinational colleagues
• Be part of a global community of hospitality industry
• Opportunity to develop your career
• Special staff rate at our hotels
• Free Gym
• Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Great work environment and colleagues
• Personal development programs
• Complimentary meals on duty and uniforms
• Pension scheme
• 28 days holidays including bank holidays (increasing yearly)
• Free parking
• Apprenticeship scheme
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.