- Full-Time
- Permanent
- SWISSOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Swissôtel Sharm El Sheikh All Inclusive Collection, Sharm El-Sheikh, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF8811R
Executive Housekeeper
Region
Luxury & Lifestyle
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
Position Title: Executive Housekeeper
Department: Rooms
Reports to: Director of Rooms
Direct Reports: Housekeeping and Laundry
Summary
Reporting to the Director of Rooms, the role holder will contribute to the performance of their area by facilitating the hiring and retention of exceptional talent as well as driving Heartist engagement learning and development, performance and talent within their departments. They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.
Responsibilities
- Implement, drive and manage all Housekeeping business requirements and related activities of the Hotel and Residences.
- Implement, lead and encourage robust and positive interaction with all departments and key stakeholders, i.e. Front Office, Engineering, Food & Beverage teams and all third party suppliers/partners to meet and exceed guest and Heartist’s satisfaction at all times.
- Being entrepreneurial and thinking beyond the boundaries is expected and not requested.
- Provide service that is sincere, warm and enthusiastic, ensuring total guests’ satisfaction.
- Take the time to become familiar with all guests and Heartist’s and ensure you and the Housekeeping team are committed to service excellence at all times.
- Lead and encourage an ‘eye for detail’ and promote through mentoring and coaching the same quality within the Housekeeping team.
- Housekeeping is your business, ‘treat it as such’ by remaining a entrepreneurial and commercially minded leader without compromising the hotel’s strategic objectives.
Planning & Organizing
In alliance with the Finance Department, implement and manage the system of procurement and purchasing for the Housekeeping department in line with the hotels policies and procedures, including ensuring practices of advising Finance of accruals are followed and ensure the same is coordinated and followed among the Housekeeping team:
- Implement, manage and drive the systems and schedules for cleaning and maintaining all the front and back of house areas throughout the property, including processes to monitor and measure the effectiveness of the same, as well as quality control/assurance measures and scheduled deep cleaning programs.
- In conjunction with the Human Resources Departments and the Housekeeping leadership team manage and drive all recruitment requirements for the department, including ensuring reference checks and job descriptions are written and provided to each appointed candidate with their employment agreement.
- Implement manage and drive quarterly performance appraisals for all Heartists within Housekeeping, including writing succession and learning and development plans for all Heartist’s which are aligned with the Human Resource/Learning and Development departments strategic objectives.
- Write, implement and ensure the Housekeeping team are familiar with and adhere to the departments Standard Operating Procedures (SOP’s), including implementing processes to monitor and measure the same.
- In alliance with the Finance Department write the department’s annual operating budget and monthly forecasts, monitor, and manage the departmental operating expenses in line with the same, including adjusting the operating processes of the department to remain aligned with the hotels business requirements and objectives.
- Implement, drive and constantly review the departments work schedules to ensure the monthly budgets and forecast are met by way of productivity measures.
- Implement manage and drive systems and processes to ensure longevity and control inventories of all departmental operating equipment, including linen, guest rooms supplies, cleaning chemicals etc., as well as ensuring par stock levels are maintained in line with budgets/forecast and business requirements without compromising on quality.
- Conduct market research and advice on new products and equipment within the market, which would benefit the Department and the Hotel.
Operations
- In partnership with the L&D team, constantly train and develop the Housekeeping team including all third party contractors Heartist’s in line with the departmental standard operating procedures.
- Maintain a consistent focus on improving the overall flow of housekeeping operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
- To lead and support Heartists in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate staff training activities.
- Foster a winning, solution-oriented work environment, motivating and engaging staff to continuously deliver the best possible service and to provide feedback and recommendations, which you must follow up on.
- Lead department’s daily briefings and monthly Heartist meetings ensuring all Heartists are familiar with the correct and updated information relating to all department and hotel related activities in order to carry out their duties effectively.
- Possess a complete understanding of and at all times adhere to the Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety, including managing work process flows to ensure a safe, productive and injury free work environment for all Heartists.
- Drive the positive performance of the Housekeeping team, including completion of performance appraisals, coaching counselling and performance management in conjunction with the Human Resources team.
- Ensure all team members are aware of all room revenue and department productivity targets and are kept informed of performance results by way of progress charts posted within the department along with regular communication during briefings etc.
- Ensure guests are communicated with, assisted in an efficient, warm and professional manner by all team members, implement, and manage a process to measure the same.
- Ensure a consistently high standard of grooming is followed and by you and your team in line with the hotels grooming and presentation guidelines.
- Actively review guest and Heartist comments and feedback, communicate this with the team members and implement procedures to enhance guest/Heartist satisfaction.
- Have full knowledge of all products and services provided by the property and in the local area.
- Actively participate in guest and Heartist events as and when requested.
- Ensure daily shift handovers are conducted in a professional and constructive manner.
- Review daily reports to ensure system is being maintained as per company policies and procedures.
- Manage and coordinate any redecoration or replacement of guest room upholstery, furniture, fixtures and equipment.
- Inspect all Front and Back of House areas on a daily basis to ensure cleanliness and presentation standards are maintained.
- Manage and coordinate deep cleaning and special task schedules, ensuring the product are maintained as per standards.
- Monitor and reports the upkeep of all assets including FF&E and OS&E to the Director of Rooms.
- Manage and monitors effective usage of guest room supplies and amenities.
- Manage and maintain a good understanding of the property management system and ensure the Housekeeping leadership team is conversant in the housekeeping reports and allocation modules.
Administration:
- Work closely with the Finance department to produce monthly financial reports timely & accurately.
- Review the Heartist schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner /guest satisfaction levels as well as Heartist productivity and satisfaction.
- Monitor and keep updated all records and schedules relating to departments operating performance, quality assurance/control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.
People & Culture
Heartist Relations
- Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
- Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.
Recruitment
- Hire new Heartists in conjunction with the People & Culture Leader through INES.
- Use the interview guides provided and Talent Meter to gain further information on any potential candidate.
Heartist Engagement and Communications
- Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Heartist Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.
- Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.
- Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Director of Rooms, Hotel Manager/General Manager.
Learning & Talent Development & Performance Management
- Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
- Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
- Ensure Departments have adequate Departmental trainers, and these are well utilized.
- For all supervisory positions have a transparent development program in place in conjunction with the People & Culture leader as well as Learning & Development.
- Development of direct reports to give them ongoing feedback and development.
Finance
- The activities and contribution of the role will impact the performance of the hotel.
- They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
- They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
- Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.
- Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.
Occupational Health and Safety Responsibilities
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines and ensuring direct reports do the same.
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself
- Positive Orientation.
- Operational Decision Making.
- Self-Development & Management.
Leading Others
- Developing an Empowered Team.
- Leading an Engaged and Diverse Team.
- Communication.
Leading the Business
- Advocating Guest Passion.
- Business Planning and Analysis.
- Business Improvement and Change.
Experience/Certificates/Education
- Educated to bachelor’s degree level or beyond, most likely within a business or hospitality management related discipline, or experience equivalent.
- Prior experience as a Department Head in a large, fast paced organisation.
- Prior experience in pre-opening.
- Native Arabic speaker and fluency in verbal and written English is essential.
- Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.
- Previous working experience in a truly global work environment is essential.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
SLS SLS ALL INCLUSIVE PLAYA MUJERES, playa mujeres, Mexico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Quintana Roo
Job Category
Rooms
Description
Dar la bienvenida activamente con una sonrisa, saludar y registrar a los huéspedes.Informar a los huéspedes sobre el hotel, sus servicios, la ciudad y los eventos locales.Asegurarse de que todas las s
Reference
456e655c-6d89-4c77-ad1f-5daba69555ce
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Rooms
Description
Fairmont Gold ManagerThe Fairmont Gold Manager is responsible for managing and administrating all Fairmont Gold operations in conjunction with the hotel and in accordance with all Accor / Fairmont cor
Reference
f04223a3-1561-41be-97c5-4f5943131bd3
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
The Hoxton, Downtown LA is looking for a FRONT OFFICE MANAGER to work closely with the Director of Front Office to ensure smooth and successful operation of the Front Desk. This will involve managing
Reference
9b99878c-a428-4b6f-976a-87dc16a56c08
Expiry Date
01/01/0001
Salary
Location
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Washington
Job Category
Rooms
Description
Fairmont Gold Supervisor (Full Time)At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fosterin
Reference
9762014f-59c7-430c-855f-5dac1354ca31
Expiry Date
01/01/0001
Salary
Location
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Washington
Job Category
Rooms
Description
Bellperson Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as
Reference
2969c383-26fa-483a-92b7-02ca9bc4e002
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
You’ll be based out of The Hoxton, Downtown LA and reporting to the Front Office Manager. As Guest Service Supervisor, you’ll be supporting the Front Office and Reception operation to ensure a success
Reference
1b573fea-4a5d-4720-a3ec-834575d1e94d
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Banff
Job Category
Rooms
Description
Reporting to the Night Public Supervisor, the Night Public Spaces Attendant ensures all public areas of the hotel are clean and tidy. This role is perfect for detail-oriented individuals who take prid
Reference
a26f66c3-2833-49b0-9baa-e3fe3f3101a6
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
Reporting to the Director of Housekeeping, this position is responsible for supporting our mission to Turn Moments into Memories for our guests. You will oversee all Housekeeping training and developm
Reference
f1f22b99-337a-4a9f-9de6-0cac5793a449
Expiry Date
01/01/0001
Salary
Location
IBIS PARIS PORTE DE BERCY, CHARENTON LE PONT
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Charenton Le Pont
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Budget Paris Porte de Bercy, situé à Charenton-le-Pont, un(e) Réceptionniste de nuit F/H en CDI 39/semaine. ● Lors du travail de nuit, vous êtes respons
Reference
WDXZW824
Expiry Date
01/01/0001
Salary
Location
Sofitel Chicago Magnificent Mile, Chicago, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Chicago
Job Category
Rooms
Description
Finesse in every finishing touchRoom Attendant Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realize your true potential. You wi
Reference
db313e17-1ed1-4c3d-92f9-5f2f1c938595
Expiry Date
01/01/0001