Germany

When you feel your best, you shine. ✨ That’s what we aim for when capturing Heartists® stories - helping each person feel proud and celebrated as they share their journey. These stories are a celebration of the people who make hospitality human, with the pride, joy and connections behind every smile. #WeAreHeartists #WeAreHeartists

Meet Samar, Beautician at movenpick_hotel_gammarth, whose journey into hospitality began with a passion for beauty, well-being and genuine care. “What I love most is transforming a simple treatment into a moment of total escape,” she says. For Samar, every detail matters - from the atmosphere to the energy she shares with guests. Guided by empathy and authenticity, she strives to create what she calls “a bubble of kindness, where the client feels seen, heard and respected.” Her goal? To help every guest leave lighter, calmer and more connected to themselves. 💆 ♀️ #WeAreHeartists #HospitalityCareers

Behind every great drink is a Heartist® who knows how to blend flavour, fun and connection. 🍸 From mixing signature cocktails to sharing memorable moments with guests, our Bartenders bring creativity and energy to every shift. Ready to turn your passion into a career full of growth and possibility? Discover bar jobs and more across Accor via the link in our bio and start your journey with us today. #WeAreHeartists #HospitalityCareers #BartenderLife

Three chefs, one kitchen and a shared passion for flavour at movenpickkarpacz. 👨 🍳 Sous Chef Paweł brings humour and optimism to every service, lighting up the kitchen even on its busiest days. A lifelong foodie and cycling enthusiast, he thrives on connection with his colleagues and guests alike. For him, hospitality is about people: growing, learning and creating something memorable together. At his side is Executive Chef Andrzej, whose journey began with a summer job in Germany that turned into a lifelong calling. From washing dishes to leading kitchens in 4- and 5-star hotels, he discovered that food isn’t just about taste; it’s about emotion. Now at Poland’s first Mövenpick, he brings his signature blend of passion, precision and positivity to the mountains, guiding his team with energy and care. “You have to be a little crazy to do this job,” he laughs - “but in the best way.” Completing the trio is Chef de Partie Łukasz, a steady hand and trusted pillar of the team. He found his path early, falling in love with the pace and purpose of the kitchen before even starting culinary school. Years later, that spark still drives him - the joy of creating, the pride of teamwork and the satisfaction of seeing a guest leave happy. Together, they represent the spirit of the hotel: passionate, dedicated and always hungry to create moments that matter. #WeAreHeartists #HospitalityCareers

From his first summer job on the Croatian coast to leading the kitchen team at pullmanzagreb, Stjepan’s journey is a story of ambition, courage and growth. 👨 🍳 He discovered his passion for cooking early, enrolling in culinary school and landing his first kitchen role before turning 18. What began as a seasonal job became a six-year chapter that shaped his skills and confidence. Motivated by his dream to live and work in Zagreb, he took a leap that soon paid off - upon moving there, he progressed from Cook to Head Chef within just eight months. Today, as Shift Leader at Pullman Zagreb, Stjepan thrives in an environment built on teamwork and respect. “In hospitality, you don’t often get two days off in a row, organised shifts or clear working hours. At Pullman, everything is well-structured, which makes us feel safe and respected. I enjoy working with my colleagues and come to the hotel every day with a smile.” #WeAreHeartists #HospitalityJourney

The 4th Bloom Academy cohort gathered recently in Amsterdam for their first face-to-face event! 🌟 39 Bloomers from 9 countries came together for four inspiring days of leadership, self-development and connection. Representing a wide range of brands - with women making up more than half of the group - this milestone sets the tone for the year ahead, with upcoming sessions in Prague, Paris and Madrid, plus virtual masterclasses and strategic projects. We look forward to celebrating the achievements and leadership journeys that lie ahead. #WeAreHeartists #BloomProgramme #HospitalityLeadership

From Paris to Strasbourg, Michel’s hospitality journey has been full of growth, teamwork and pride. He started as a Breakfast Assistant at ibis, quickly moved into Night Reception and discovered his true passion for connecting with guests. Now Receptionist at the newly opened ibis_styles_sxb_republique, he’s experienced first-hand the excitement and challenges of launching a hotel from the ground up. “Opening a hotel is a great experience because you can see how many things you have to do until everything is running smoothly. It’s not perfect yet, but we’ll make it!” What he values most is the team spirit and kindness that define his workplace: “Each member of staff is careful to be the kindest person - I’ve met so many good people who have become friends.” For Michel, being a Heartist® means creating comfort, staying positive and making every guest feel welcome. #WeAreHeartists #HospitalityCareers

16 General Managers from across Europe and North Africa gathered at Novotel Brussels City Centre to kick off the Horizon Development Programme. 🌟 Over the next 10 months, they’ll embark on a transformative journey in leadership, guest experience, revenue, financial skills and intrapreneurship - learning to lead like owners within Accor. The launch featured an immersive Insights workshop and a two-day session on Inspiring Leadership with Boris Grundl, sparking reflection, connection and fresh perspectives. As one participant shared: “It was inspiring, engaging and thought-provoking - not just a training but a real exchange of ideas.” We can’t wait to see how this group of leaders will grow and shape the future of hospitality. #WeAreHeartists #LeadershipJourney

Sometimes the best moments are found in a cosy hotel room - just you, a little room service and the comfort of having the space all to yourself. ✨ That’s the beauty of hospitality: creating places where guests can celebrate, recharge or simply enjoy their own company in peace and quiet. What’s your idea of a perfect evening? #WeAreHeartists #HospitalityQuotes #HotelLife

From the moment Lobna stepped into hospitality, she felt an immediate sense of belonging - as if she had finally found the place where she truly belongs. In just one year, she has grown rapidly, made a strong impact and discovered her true calling. Now Guest Relations Manager at movenpick_resort_sousse, she finds her proudest moments in the recognition she receives directly from guests: “It’s incredibly rewarding to see guests return asking for me by name, or new guests arriving saying, ‘Are you Lobna? We saw your name in the reviews!’” For her, hospitality is a human-centred mission, built on genuine connection and the ability to create meaningful experiences. As a Heartist®, Lobna takes pride in delivering heartfelt service with warmth and sincerity, turning small gestures into lasting memories. Her advice? "Every interaction is an opportunity to make a positive impact, so approach your work with passion, attention to detail, embrace challenges as chances to grow and always strive to go the extra mile - it’s those small acts of care that make a big difference." 💫 #WeAreHeartists #HospitalityCareers

Every great story begins off camera - in the laughter, the connections and the shared belief that people make all the difference. These behind-the-scenes moments reflect the true spirit of hospitality - Heartists® coming together to uplift each other, share joy and create something meaningful, one story at a time. 🫶 #WeAreHeartists

Step into the lobby and into a leadership role where every moment matters. As Deputy Front Office Manager, you’ll guide the Reception team, ensuring every arrival and departure runs smoothly, and supporting colleagues to shine in every interaction. From handling VIP stays to solving challenges with empathy, you’ll balance daily operations with people development, all while keeping the focus on unforgettable guest experiences. 🌟 Explore open roles via the link in our bio. #WeAreHeartists #HospitalityJobs

From a young age, Ali knew he wanted to work in hospitality - he’s always been drawn to well-maintained, welcoming spaces and finds motivation in creating that atmosphere for others. 🌿 Now Gardener at movenpick_gammarth, he’s found the perfect role where his love for nature enhances the guest experience. Ali learned everything on the job, guided by experienced professionals and growing more knowledgeable with each season. He takes pride in shaping guests’ first impressions and in the quiet moments when they pause to relax or take a photo in the gardens. “It means my work brings pleasure to others, even if they don’t see me.” For him, being a Heartist® means placing humanity into everything he does - even the simplest daily gestures. #WeAreHeartists

Ever wondered how those elegant towel swans appear on your hotel bed? 🦢 Sunthorn, Housekeeping Manager at tribe_dusseldorf, shows the artistry behind the folding and reveals how Heartists® turn simple towels into a special warm welcome. #WeAreHeartists #HospitalityTipsAndTricks #HousekeepingWeek

Jasna’s career didn’t begin in hospitality - but after a leap of faith and a friend’s advice, she discovered a whole new world. 🌍 Today, she’s a proud Maid at the newly opened movenpickzagreb, where the mix of multicultural teamwork, positive energy and beautiful surroundings make every day special. “Being a Heartist® comes easy to me. I work in the hotel as if it were my own home - I do everything from the bottom of my heart and I treat my colleagues like family.” After 15 years in the industry and coming second in her hotel's Employee of the Year Awards, Jasna now mentors newcomers with that same passion. Her advice? Work hard, stay curious, and always come to work with a smile. #WeAreHeartists #HospitalityCareers

Behind every stay lies a spotless room, fresh sheets and the thoughtful care that makes guests feel at home. Our Housekeeping teams are the driving force behind true comfort, filling our hotels with calm and welcoming spaces day after day. With dedication and attention to detail, they keep everything running smoothly and embody the very best of hospitality excellence. Join us as we shine a light on the world of Housekeeping this week! ✨ #WeAreHeartists #HousekeepingWeek

At novoteluxembourgkirchberg, hospitality is a team effort powered by personality, passion and a love for people. 💫 Diogo, Waiter at Junco Restaurant, joined the team after a Master’s in Management and quickly found himself captivated by the energy of hospitality, saying, “It’s an industry that truly values people, flexibility, and continuous growth.” Assistant Head Waitress Charlotte has been part of the team for two years, drawn to the daily human connection and fast-paced rhythm. Whether surprising guests with birthday desserts or simply making someone feel at home, she finds joy in the little moments. As a Hostess, Simone is the first point of contact - setting the tone with her warm welcome, attentive service and genuine desire to make every guest feel cared for. For all three, hospitality is more than a job - it’s about creating memorable experiences and growing together. #WeAreHeartists #HospitalityCareers

Magdalena’s hospitality journey began during a challenging time, but a last-minute Receptionist job in Kielce sparked a love for the industry that quickly turned into something full of purpose. It led to roles in boutique hotels and eventually to one of Europe’s largest Novotels, where she discovered her true passion in Sales. Now Sales Director at mercureszczyrk_resort, she finds joy in being part of special moments - from weddings to once-in-a-lifetime trips. For her, being a Heartist® is all about empathy, heart and passion. She now shares her experience with the next generation, reminding them that hospitality is full of opportunities - and that success comes when you care, listen and stay curious. 💫 #WeAreHeartists #HospitalityCareers

Hospitality has a special kind of rhythm - where the energy is high, the teams are in sync and every little detail adds up to something memorable. 💫 In roles such as a Food & Beverage Supervisor, where you’re leading the floor and setting the tone - people skills, a passion for food and a love for creating great guest experiences make all the difference. #WeAreHeartists #HospitalityCareers

Holger’s fascination with hotels began as a teenager after watching a documentary about a hotel. That spark led to an apprenticeship at Mercure Düsseldorf and eventually to his current role as Rooms Division Manager at mercurekoelnwest. 💫 He now leads a team of six, balancing his passion for developing others with time spent at the front desk, where he loves hearing guests’ stories. His proudest achievement was becoming Front Office Manager at just 24, and one of his career highlights remains his year as a bartender in Bristol, meeting people from all over the world. “Working in hospitality is not always the easiest, so I recommend newcomers settle in and find their love for the industry - don’t give up too early because you will probably miss it!” #WeAreHeartists #HospitalityCareers

Behind every great guest experience is a hotel that runs flawlessly. As Maintenance Manager, you’ll play a key role in keeping everything together - from daily repairs to big projects, you’ll help create an environment where colleagues thrive and guests feel at ease. With vision and care, you’ll drive sustainability, uphold safety and work closely with hotel leadership to keep the hotels future-ready, while ensuring the details behind the scenes are just as memorable as the experience out front. #WeAreHeartists #HospitalityJobs

From the army to hospitality - Magali’s path was anything but ordinary. After growing up multilingual between Spain and Vienna, she found her way into hotels thanks to a nudge from her sister and a love of languages. Today, she’s the Reservations Manager at mercurewiencity, where she brings warmth, humour and heart to everything she does. Her Accor journey has spanned Front Office, Sales, Social Media and Guest Experience, all while raising two children and staying curious through it all. “Being a Heartist® is giving the best of yourself, being authentic,” she says. “Everything comes from the heart, being polite, showing solidarity and going out of your way for guests or colleagues.” #WeAreHeartists #HospitalityCareers

From logistics to fitness to hospitality - Wojciech’s path has been anything but ordinary. Today, as Water Park Manager at mercureszczyrk_resort, he thrives on the energy, teamwork and growth that hospitality brings. “Being a Heartist® is more than just a slogan for me, it’s approaching work with heart, authenticity and openness,” he shares. What makes him proudest? Having the courage to change industries and finding a career where every smile from a guest and every team success is deeply rewarding. His advice for newcomers: “Don’t be afraid to be yourself or to ask questions. Experience comes with time, but it is your heart and your approach to people that matter most.” #WeAreHeartists #HospitalityCareers

Keir’s journey from Dubai to Luxembourg has been all about people, passion and growing through every opportunity. 💫 He began in 2014 as a Guest Relations Agent and embraced every step before finding his place at novotelsuitesluxembourg. “I appreciate the fact that Accor trusts us to make decisions that help customers; we don’t always need to ask for permission,” he says. Now Assistant Front Office Manager, he’s proud to support his team and contribute to a hotel that’s been ranked among Accor’s best for Guest Experience two years running, with a third year in sight! His advice to newcomers? Find a mentor, learn from others and ask questions - a mindset that’s shaped his journey so far and continues to drive him towards new goals. 💪 #WeAreHeartists #HospitalityCareers

Meet the Talent & Culture trio from mercureszczyrk_resort - Berenika, Monika and Gabriela - each bringing their own spark to the world of hospitality. 💫 Director of Talent & Culture Berenika stumbled into the industry with just her English and a love for people - three decades later, she’s still energised by the daily human connection. Monika, HR & Payroll Specialist, joined the hotel in 2018 and has grown alongside it, valuing the ever-changing nature of the job and the ability to support her team. Gabriela, Recruitment & Training Specialist, began as a Receptionist and now channels her passion into guiding newcomers and lighting that spark in them from day one. Together, they bring laughter, heart and purpose to every day. #WeAreHeartists

When you enjoy what you do and feel truly seen, heard and valued at work - everything changes. 💫 In our diverse teams, everyone brings something unique to the table, and that’s what makes us stronger. From open dialogue to genuine recognition, it’s about creating a space where everyone feels safe to speak up, be themselves and shine. #WeAreHeartists

Lucija grew up with hospitality in her blood - playing “hotel” with friends on the streets of Dubrovnik, selling imaginary sea-view rooms and helping with parking. 🏨 What began as a childhood game naturally led to a career she genuinely enjoys. After trying another industry, she realised how much she missed the energy, the people and the joy of creating memorable experiences. Now Cluster Reservations, Revenue & Distribution Manager at movenpickzagreb and pullmanzagreb, she brings that same passion to work every day. “Being a Heartist® means leading and breathing with the heart,” she says. “It’s being a ninja, therapist, magician and friend - all before lunch.” For Lucija, it’s not about grand gestures - it’s about doing your job with care, curiosity and heart, while finding joy in turning an ordinary Monday into something special. 💫 #WeAreHeartists #HospitalityCareers

There’s something special about working with people you genuinely enjoy being around. Whether it’s solving challenges together or sharing a quiet laugh between tasks, these everyday moments of connection shape a workplace that feels welcoming, supportive and warm. 🤝 #WeAreHeartists #TeamSpirit

After two decades on the move, working in hotels from Bucharest to Zurich, Markus is back where it all began: home in Vienna. 🇦🇹 Today, as General Manager of novotelwiencity and novotelsuiteswien, he reflects proudly on a 20-year journey with Accor that’s been anything but ordinary. "I grew up in a restaurant; as a child I would run between the tables entertaining the guests, so it’s in my DNA and I couldn’t imagine myself in a different industry," he says. What he treasures most? The people. “I recommend hospitality because it's a people business. It's enriching and enchanting to create memorable moments, seeing people smiling and children laughing because they enjoy being your guest.” His advice to newcomers? Be curious, be daring and enjoy the journey! #WeAreHeartists #HospitalityCareers