Germany

Holger’s fascination with hotels began as a teenager after watching a documentary about a hotel. That spark led to an apprenticeship at Mercure Düsseldorf and eventually to his current role as Rooms Division Manager at mercurekoelnwest. 💫 He now leads a team of six, balancing his passion for developing others with time spent at the front desk, where he loves hearing guests’ stories. His proudest achievement was becoming Front Office Manager at just 24, and one of his career highlights remains his year as a bartender in Bristol, meeting people from all over the world. “Working in hospitality is not always the easiest, so I recommend newcomers settle in and find their love for the industry - don’t give up too early because you will probably miss it!” #WeAreHeartists #HospitalityCareers

Behind every great guest experience is a hotel that runs flawlessly. As Maintenance Manager, you’ll play a key role in keeping everything together - from daily repairs to big projects, you’ll help create an environment where colleagues thrive and guests feel at ease. With vision and care, you’ll drive sustainability, uphold safety and work closely with hotel leadership to keep the hotels future-ready, while ensuring the details behind the scenes are just as memorable as the experience out front. #WeAreHeartists #HospitalityJobs

From the army to hospitality - Magali’s path was anything but ordinary. After growing up multilingual between Spain and Vienna, she found her way into hotels thanks to a nudge from her sister and a love of languages. Today, she’s the Reservations Manager at mercurewiencity, where she brings warmth, humour and heart to everything she does. Her Accor journey has spanned Front Office, Sales, Social Media and Guest Experience, all while raising two children and staying curious through it all. “Being a Heartist® is giving the best of yourself, being authentic,” she says. “Everything comes from the heart, being polite, showing solidarity and going out of your way for guests or colleagues.” #WeAreHeartists #HospitalityCareers

From logistics to fitness to hospitality - Wojciech’s path has been anything but ordinary. Today, as Water Park Manager at mercureszczyrk_resort, he thrives on the energy, teamwork and growth that hospitality brings. “Being a Heartist® is more than just a slogan for me, it’s approaching work with heart, authenticity and openness,” he shares. What makes him proudest? Having the courage to change industries and finding a career where every smile from a guest and every team success is deeply rewarding. His advice for newcomers: “Don’t be afraid to be yourself or to ask questions. Experience comes with time, but it is your heart and your approach to people that matter most.” #WeAreHeartists #HospitalityCareers

Keir’s journey from Dubai to Luxembourg has been all about people, passion and growing through every opportunity. 💫 He began in 2014 as a Guest Relations Agent and embraced every step before finding his place at novotelsuitesluxembourg. “I appreciate the fact that Accor trusts us to make decisions that help customers; we don’t always need to ask for permission,” he says. Now Assistant Front Office Manager, he’s proud to support his team and contribute to a hotel that’s been ranked among Accor’s best for Guest Experience two years running, with a third year in sight! His advice to newcomers? Find a mentor, learn from others and ask questions - a mindset that’s shaped his journey so far and continues to drive him towards new goals. 💪 #WeAreHeartists #HospitalityCareers

Meet the Talent & Culture trio from mercureszczyrk_resort - Berenika, Monika and Gabriela - each bringing their own spark to the world of hospitality. 💫 Director of Talent & Culture Berenika stumbled into the industry with just her English and a love for people - three decades later, she’s still energised by the daily human connection. Monika, HR & Payroll Specialist, joined the hotel in 2018 and has grown alongside it, valuing the ever-changing nature of the job and the ability to support her team. Gabriela, Recruitment & Training Specialist, began as a Receptionist and now channels her passion into guiding newcomers and lighting that spark in them from day one. Together, they bring laughter, heart and purpose to every day. #WeAreHeartists

When you enjoy what you do and feel truly seen, heard and valued at work - everything changes. 💫 In our diverse teams, everyone brings something unique to the table, and that’s what makes us stronger. From open dialogue to genuine recognition, it’s about creating a space where everyone feels safe to speak up, be themselves and shine. #WeAreHeartists

Lucija grew up with hospitality in her blood - playing “hotel” with friends on the streets of Dubrovnik, selling imaginary sea-view rooms and helping with parking. 🏨 What began as a childhood game naturally led to a career she genuinely enjoys. After trying another industry, she realised how much she missed the energy, the people and the joy of creating memorable experiences. Now Cluster Reservations, Revenue & Distribution Manager at movenpickzagreb and pullmanzagreb, she brings that same passion to work every day. “Being a Heartist® means leading and breathing with the heart,” she says. “It’s being a ninja, therapist, magician and friend - all before lunch.” For Lucija, it’s not about grand gestures - it’s about doing your job with care, curiosity and heart, while finding joy in turning an ordinary Monday into something special. 💫 #WeAreHeartists #HospitalityCareers

There’s something special about working with people you genuinely enjoy being around. Whether it’s solving challenges together or sharing a quiet laugh between tasks, these everyday moments of connection shape a workplace that feels welcoming, supportive and warm. 🤝 #WeAreHeartists #TeamSpirit

After two decades on the move, working in hotels from Bucharest to Zurich, Markus is back where it all began: home in Vienna. 🇦🇹 Today, as General Manager of novotelwiencity and novotelsuiteswien, he reflects proudly on a 20-year journey with Accor that’s been anything but ordinary. "I grew up in a restaurant; as a child I would run between the tables entertaining the guests, so it’s in my DNA and I couldn’t imagine myself in a different industry," he says. What he treasures most? The people. “I recommend hospitality because it's a people business. It's enriching and enchanting to create memorable moments, seeing people smiling and children laughing because they enjoy being your guest.” His advice to newcomers? Be curious, be daring and enjoy the journey! #WeAreHeartists #HospitalityCareers

True friendship at work is more than just getting along – it’s about support, understanding and lifting each other up every day. 💫 When Heartists® bring kindness, trust and their authentic selves to work, it creates a bond where everyone feels seen, valued and inspired. We see that the strongest teams are built on genuine connections and warm smiles that make every moment brighter. #WeAreHeartists #InternationalDayOfFriendship

Working with purpose means truly seeing every guest for who they are. 💫 Our Heartists® take time to understand different cultures, so everyone feels welcomed, respected and at home. From celebrating special moments to reducing food waste and embracing innovation, it’s all about creating meaningful stays filled with heart. #WeAreHeartists #WorkWithPurpose

After a year of learning, growing and connecting across borders, the Bloom 2025 journey recently came to a close in Krakow. 🇵🇱 Bloomers from 10 different countries came together to pitch real-life projects, share proud moments and celebrate everything they’ve achieved – from creative solutions to enhancing guest experience, to making our hotels more inclusive for all. The day was filled with inspiration, laughter, and even a surprise song written and performed by the Bloomers themselves! The energy, ideas and optimism in the room left no doubt - the future of hospitality looks very bright. 🙌 #WeAreHeartists #HospitalityLeadership

From student job to General Manager in just seven years, Begoña’s journey at ibis_stylesmadridprado is a true testament to where passion and perseverance can lead. 💫 Guided by a love for human connection, she’s embraced every opportunity with curiosity and creativity – from stepping up as Front Office Manager to achieving a Best Spa award for the hotel. Her advice? “Try anything. You may make a mistake, but that’s better than not trying at all.” #WeAreHeartists #HospitalityCareers

Ready to lead a kitchen with heart, creativity and purpose? 🍽️ As Executive Head Chef, you’ll guide a passionate team, design seasonal menus that tell a story and create unforgettable moments for every guest – from restaurant to room service. It’s a role where leadership, flavour and guest satisfaction all come together on the plate. Explore vacant roles via the link in our bio. #WeAreHeartists #HospitalityJobs #ExecutiveChef

Alain’s journey proves that sometimes walking away is just part of finding your way back. Now Rooms Division & Quality Manager at novotelluxembourgcentre, he once left hospitality behind after a tough start – but a second chance with Accor changed everything. “I felt so welcome and needed – both hotels were happy with my skills, especially knowing I spoke French, English, German and Spanish.” Since then, he’s trained others, supported guests in unexpected ways, and helped a lost schoolboy who wandered into the hotel lobby looking for opportunity after a cancelled internship. Alain gave him a chance – and that boy is now General Manager of a Novotel in Melbourne. “It gives me goosebumps when I think about it.” His advice? “Be yourself, be natural – if you like to give, hospitality is for you. And whatever you do, do it thoroughly, to the best of your ability and with love.” #WeAreHeartists #HospitalityJourney #HospitalityCareers

At Accor, growing your own path means being supported every step of the way – whether it’s building confidence, learning a new language or stepping into leadership. 💫 With a wide range of training programmes and personal development opportunities, growth is always within reach – all you have to do is take the chance and know that at Accor, the sky is the limit! #WeAreHeartists #GrowWithAccor

Three journeys, one shared passion for people at ibis Styles Napoli Garibaldi. 🌟 Angela, a Breakfast Attendant, has been with Accor since 2013 and brings her positivity to work every day. With a background in oriental languages, she embraces every opportunity to learn and loves the little surprises hospitality brings. Emanuele, a Receptionist, stepped into hospitality by chance but quickly realised it was where he belonged. His passion for languages and meeting new people fuels his drive to grow in his role, where learning and purpose go hand in hand. Daniela, a Receptionist, found her path during an internship in 2005 and never looked back. Born in Germany and raised in a multicultural environment, she brings warmth, empathy and a love for connection to every guest. Together, they create a warm and welcoming experience rooted in care, learning and connection. #WeAreHeartists #HospitalityCareers

To be all you are means feeling safe to speak up, confident to lead in your own way, and empowered to bring your personality into every moment. For our Heartists®, it’s about more than just being seen – it’s about being trusted, valued and able to make a real impact, every single day. #WeAreHeartists

"I firmly believe that working in hospitality can make us better people, because here, tolerance and openness are a prerequisite." From Front Office Agent to Assistant Manager, Ricarda’s 11-year journey at ibis_hotel_koeln_centrum shows where curiosity and an open heart can take you. 🌟 After studying tourism management in Innsbruck, she dove straight into hospitality - and never looked back. The variety of roles has kept her inspired, from leading room refurbishments to organising a live music gig. With hopes to become a General Manager in the future, she embraces every chance to grow. Her advice to future Heartists®? “Take up the challenge and come with an open mind and an open heart – you will be rewarded with many great experiences.” #WeAreHeartists #HospitalityCareers

What makes a workplace truly meaningful? At Accor, our Employee Value Proposition is built on four key pillars: feeling valued, working with purpose, being embraced for who you are and growing your own path. Over the coming weeks, we’ll explore how these pillars come to life through the voices of our Heartists®. These values are more than just words – they’re what shape our culture every day. This is a place where individuality is celebrated, where every journey matters and where hospitality comes to life. 💫 #WeAreHeartists

From welcoming the Prince of Dubai to starting fresh in a new country, Sunthorn’s journey in hospitality has been full of unforgettable moments. Now as Housekeeping Manager at tribe_dusseldorf, he looks back on the move to Germany as a major turning point - one that pushed him out of his comfort zone and helped him grow both personally and professionally. “Hospitality is about connection. It’s fast-paced and challenging, but so rewarding. You grow, you travel, you learn - and you do it all with heart.” #WeAreHeartists #HospitalityJourney

22 General Managers. 10 transformative months. 1 unforgettable journey. 💫 From mastering topline growth and P&L strategy to embracing inspirational leadership, these Heartists® have completed the Horizon development programme. They gathered in Paris to celebrate their graduation - a proud moment marking not the end, but the beginning of a bold new chapter. Discover how Horizon is shaping a new generation of hospitality leaders, ready to drive positive change - shaping the future with vision, purpose and heart. #WeAreHeartists #LeadershipProgramme

Viktoria never planned to work in hospitality – but her first experience in the industry as a Receptionist changed everything. “I fell in love with the energy, the people and the satisfaction that comes from helping guests feel welcome and cared for.” Now as Front Office Manager at ibistbilisistadium, she has found a deep sense of belonging, saying “Accor’s culture is something truly special. They value people and creativity, and you really feel part of a family.” For Viktoria, being a Heartist® means being authentic, empathetic and making guests feel truly valued, while also uplifting those around her. Her message to newcomers? “If you are passionate about people and enjoy creating meaningful experiences, hospitality is for you. It challenges you in the best ways and offers incredible growth opportunities.” #WeAreHeartists #Hospitality

What’s next after an apprenticeship or dual study? For 42 Future Talents from across DACH, the answer took shape at our Orientation Days 2025 at novotelmunichairport. Over two days filled with workshops, networking and inspiring talks, they explored career paths within Accor, sharpened their personal brand and connected with leaders from Germany, Austria and Switzerland. From application training to a relaxed evening BBQ, the event was all about turning curiosity into clarity and potential into possibilities. #WeAreHeartists #FutureTalent #AccorCareers

Three women, three unique paths, one shared love for hospitality – meet Alexandra, Madeleine and Estefania from novotel_zurichcitywest. ✨ Alexandra left her career as a florist to start fresh as a hotel Receptionist in 2022. Now a Multi-Hotel Reservation Agent, she thrives on the variety and laughs, “Working in hospitality didn’t just lead me to a job I truly enjoy - it also led me to meet the love of my life!” Madeleine, Front Office Agent, began her journey in Spain, then moved to Edinburgh to build her career and confidence in a new language. What keeps her going? “Every day is different, and I’m always learning.” Estefania, HR Manager, swapped a background in Food & Beverage Management in Ecuador for a new path in Human Resources in Switzerland and hasn’t looked back. “I love helping people and being part of such a diverse, dynamic industry.” Together, they prove that hospitality isn’t just a job – it’s a world of opportunity. #WeAreHeartists #HospitalityCareers

Accor proudly participated in Warsaw Pride 2025 for the very first time as an official Partner – a milestone that reflects our deep commitment to diversity, inclusion and belonging. 🏳️ 🌈 With the support of our incredible Heartists®, we joined thousands on the streets of Warsaw in a joyful celebration of love, identity and unity. #WeAreHeartists #Pride2025 #AccorEurope

From electrical engineering student to Front Office Assistant Manager – Timothé’s journey is one of steady growth and heartfelt service. 💫 He joined the team at just 17, starting as an intern in 2018 and rising through the ranks thanks to his passion for hospitality and his commitment to delivering guest satisfaction, even in the toughest moments. “To be a Heartist® is to be the architect of each client’s stay." He shares that empathy and the ability to put yourself in guests shoes is integral. His advice to newcomers? Embrace the procedures, champion loyalty and always lead with heart. #WeAreHeartists #HospitalityCareers