Germany

What makes a workplace truly meaningful? At Accor, our Employee Value Proposition is built on four key pillars: feeling valued, working with purpose, being embraced for who you are and growing your own path. Over the coming weeks, we’ll explore how these pillars come to life through the voices of our Heartists®. These values are more than just words – they’re what shape our culture every day. This is a place where individuality is celebrated, where every journey matters and where hospitality comes to life. 💫 #WeAreHeartists

From welcoming the Prince of Dubai to starting fresh in a new country, Sunthorn’s journey in hospitality has been full of unforgettable moments. Now as Housekeeping Manager at tribe_dusseldorf, he looks back on the move to Germany as a major turning point - one that pushed him out of his comfort zone and helped him grow both personally and professionally. “Hospitality is about connection. It’s fast-paced and challenging, but so rewarding. You grow, you travel, you learn - and you do it all with heart.” #WeAreHeartists #HospitalityJourney

22 General Managers. 10 transformative months. 1 unforgettable journey. 💫 From mastering topline growth and P&L strategy to embracing inspirational leadership, these Heartists® have completed the Horizon development programme. They gathered in Paris to celebrate their graduation - a proud moment marking not the end, but the beginning of a bold new chapter. Discover how Horizon is shaping a new generation of hospitality leaders, ready to drive positive change - shaping the future with vision, purpose and heart. #WeAreHeartists #LeadershipProgramme

Viktoria never planned to work in hospitality – but her first experience in the industry as a Receptionist changed everything. “I fell in love with the energy, the people and the satisfaction that comes from helping guests feel welcome and cared for.” Now as Front Office Manager at ibistbilisistadium, she has found a deep sense of belonging, saying “Accor’s culture is something truly special. They value people and creativity, and you really feel part of a family.” For Viktoria, being a Heartist® means being authentic, empathetic and making guests feel truly valued, while also uplifting those around her. Her message to newcomers? “If you are passionate about people and enjoy creating meaningful experiences, hospitality is for you. It challenges you in the best ways and offers incredible growth opportunities.” #WeAreHeartists #Hospitality

What’s next after an apprenticeship or dual study? For 42 Future Talents from across DACH, the answer took shape at our Orientation Days 2025 at novotelmunichairport. Over two days filled with workshops, networking and inspiring talks, they explored career paths within Accor, sharpened their personal brand and connected with leaders from Germany, Austria and Switzerland. From application training to a relaxed evening BBQ, the event was all about turning curiosity into clarity and potential into possibilities. #WeAreHeartists #FutureTalent #AccorCareers

Three women, three unique paths, one shared love for hospitality – meet Alexandra, Madeleine and Estefania from novotel_zurichcitywest. ✨ Alexandra left her career as a florist to start fresh as a hotel Receptionist in 2022. Now a Multi-Hotel Reservation Agent, she thrives on the variety and laughs, “Working in hospitality didn’t just lead me to a job I truly enjoy - it also led me to meet the love of my life!” Madeleine, Front Office Agent, began her journey in Spain, then moved to Edinburgh to build her career and confidence in a new language. What keeps her going? “Every day is different, and I’m always learning.” Estefania, HR Manager, swapped a background in Food & Beverage Management in Ecuador for a new path in Human Resources in Switzerland and hasn’t looked back. “I love helping people and being part of such a diverse, dynamic industry.” Together, they prove that hospitality isn’t just a job – it’s a world of opportunity. #WeAreHeartists #HospitalityCareers

Accor proudly participated in Warsaw Pride 2025 for the very first time as an official Partner – a milestone that reflects our deep commitment to diversity, inclusion and belonging. 🏳️ 🌈 With the support of our incredible Heartists®, we joined thousands on the streets of Warsaw in a joyful celebration of love, identity and unity. #WeAreHeartists #Pride2025 #AccorEurope

From electrical engineering student to Front Office Assistant Manager – Timothé’s journey is one of steady growth and heartfelt service. 💫 He joined the team at just 17, starting as an intern in 2018 and rising through the ranks thanks to his passion for hospitality and his commitment to delivering guest satisfaction, even in the toughest moments. “To be a Heartist® is to be the architect of each client’s stay." He shares that empathy and the ability to put yourself in guests shoes is integral. His advice to newcomers? Embrace the procedures, champion loyalty and always lead with heart. #WeAreHeartists #HospitalityCareers

Hospitality was Jalila’s first choice of career – and it’s a decision she’s never looked back on. Now Front Office Manager at movenpick_casablanca, she shares that she was drawn to “the human side of the job – the smiles, the energy, the daily interactions.” For Jalila, hospitality is about growth and doing what she truly enjoys in an environment where human connection leads the way. One of her proudest moments? Returning to work after maternity leave: “I proved to myself that I could succeed in both roles, and that gave me even more confidence. It reminded me of the importance of support, flexibility and trust in the workplace.” Her story reflects how the right support can empower someone to grow – at work, in life, and as a Heartist®." #WeAreHeartists #HospitalityCareers

From Kitchen Assistant to Executive Chef – Bogusława’s journey into hospitality wasn’t planned, but it’s one she wouldn’t trade for anything. 👩 🍳 After studying home design, she found herself in a hotel kitchen and never looked back. Over the years, she has opened restaurants, led teams, and found her home at novotelwarszawaairport, where she has been part of the team since 2016. “For me, being a Heartist® means mutual support – we can always count on each other.” Her advice to newcomers? “Do not be afraid of challenges and give it a try. If you have your eyes on the goal, it all comes in the end.” #WeAreHeartists #HospitalityCareers

Mihai didn’t just build a career – he carved a path with purpose, rising through every kitchen role with determination and love for the craft. What began as a dream is now a thriving career in the heart of Bucharest, where he leads the team as Executive Chef at ibisstylesbucharestcitycenter. 👨 🍳 After saving up from his first job to fund culinary school, Mihai completed his internship at an Accor hotel and never looked back. From Dishwasher to Head Chef, he’s grown into a leader who now guides a young, creative team eager to learn and evolve. "What I like about Accor is that it invests in people and their development, offering a professional environment and real opportunities for growth." His advice for newcomers? Embrace humble beginnings, stay curious, and take pride in every step – because in hospitality, hard work and a positive attitude pave the way to success. #WeAreHeartists #HospitalityCareers

What began as a temporary job soon became a path full of purpose and passion for Elena, Restaurant Manager at novotelmadridcitylasventas. 🇪🇸 From her first days waitressing in Romania to leading a dedicated team in Spain, Elena’s journey has been guided by curiosity, care and a genuine love for people. “To be a Heartist® means to love what you do and that it comes from the heart. It’s to make someone feel at home even if they are far away from home.” With a Master’s in Restaurant and Hotel F&B Management under her belt, she brings both heart and expertise to her role - proving that in hospitality, every detail and every connection truly matters. #WeAreHeartists #HospitalityCareers

“Being a Heartist® means leading by example - with respect, a constructive attitude and the desire to go above and beyond.” 💫 Cristina’s journey in hospitality began in 2007 as a student working night shifts as a Telephone Operator - never imagining it would lead to where she is today. Now Housekeeping Manager at ibisstylesbucharestcitycenter, she brings nearly two decades of experience, resilience and heart to her role. One of her proudest achievements? Setting up the entire housekeeping department before the hotel even opened - creating efficient procedures, training new staff and organising rooms. She’s driven by care, precision and purpose: “Every clean room, every carefully arranged element reflects the core values of a Heartist® - dedication, respect and the joy of giving.” #WeAreHeartists #HospitalityCareers

Are you eagle-eyed, detail-driven and passionate about creating a flawless guest experience? ✨ As an Assistant Housekeeping Manager, you’ll lead with care, ensure every corner shines and support a team that keeps our hotels running smoothly - one impeccably made room at a time. At Accor, we don’t just offer jobs, we offer journeys. Here, you can grow, be yourself and discover limitless possibilities in hospitality. Ready to write the next chapter of your story? Visit the link in our bio to discover all current opportunities. #WeAreHeartists #HospitalityCareers

From internships to leadership, this trio at ibisamsterdamcentre proves how far passion and people skills can take you. 🌍 Bobby began his journey nearly four years ago as a Front Desk intern and now combines his love of service with creativity as a Front Desk & Social Media Representative. He says, “I truly fell in love with helping people from all around the world and making someone’s day better.” Marjan, now Operations Supervisor, was inspired by her sister’s experience in the industry and found herself drawn to the fast-paced, people-focused world of hospitality. Her advice? “Be ready for hard work, flexibility and a strong focus on customer service.” Veronica’s story began five years ago with a five-month internship that led her to grow into a Senior Supervisor role. “It’s like traveling without leaving your workplace,” she says. “Every day is different and every guest brings something new.” Each in their own way, they embody what it means to be a Heartist® - genuine, passionate and people-first. #WeAreHeartists #HospitalityCareers

From science studies in Tunis to nearly a decade as a Receptionist at ibisstyleslillegrandplace, Yousra’s journey into hospitality wasn’t planned – but it was meant to be. 💫 She discovered her passion while waitressing in Ollioules, and after exploring roles in restaurants, sales and management, she found her calling in hotels. “Accor is for me a lovely family that shares strong values of being welcoming, respectful and collaborative,” she says. “I am particularly proud to have had the chance to grow and move from one role to another thanks to my versatility and determination.” Her advice to others? Stay passionate, be flexible, and above all, be true to yourself. “Do not hesitate to learn from your colleagues and to share your ideas with them.” What drives her each morning is the joy of creating special moments - and the belief that a heartfelt welcome and kindness can truly change someone’s day. #WeAreHeartists #HospitalityCareers

36 Heartists®. 10 countries. 1 unforgettable experience in Porto. 💫 The third edition of the Bloom development programme brought together rising talents from across our region for three powerful days of learning, connection and inspiration. From insightful leadership sessions and practical hotel strategy talks to hands-on e-commerce workshops and project collaborations, the Bloomers were encouraged to challenge themselves, think big and lead with heart. With guidance from inspiring GMs and support from the wonderful team at mercure_portosantacatarina, they left not only with new skills but with new bonds and memories - like port tasting and making Pastel de Nata together! The Bloom journey continues with their final presentations coming up soon and we can’t wait to see them shine. #WeAreHeartists #LeadershipJourney

Fiona discovered hospitality by chance – but once she stepped in, she knew it was where she belonged. From beginning her journey in a work-study programme at ibisstylesparisbercy to growing into her role as Head Waitress at ibispariscoeurdorlyairport, her path has been one of continuous learning, personal growth and meaningful human connection. What she values most? “The kindness at Accor, the team spirit and compassion,” especially during her pregnancy, when colleagues rallied around her with care and support. For Fiona, being a Heartist® means putting your heart into everything you do – and proudly offering guests not just a stay, but a smile that starts their journey. 💫 #WeAreHeartists #HospitalityCareers #AccorEurope

From HR Manager to Talent & Culture Business Partner, Nino’s nine-year journey with Accor is a clear example of growth, passion and purpose. 🌟 It all began in 2016 at mercurehotels_tbilisioldtown - Accor’s first hotel in Georgia - where she instantly felt at home in a culture that celebrates people and potential. Since then, she’s played a key role in opening ibisstyles_tbilisicenter, supported Learning & Development across the region, and now leads the Talent & Culture strategy for a standout hotel combo, including the prestigious swissotel_tbilisi. “The opportunities within Accor are truly limitless for those who embrace the journey with passion and dedication,” she says. For Nino, hospitality isn’t just a career - it’s a way of life. #WeAreHeartists #HospitalityCareers #Accor

The real magic of hospitality starts with the way Heartists® connect, collaborate and care for one another every day. 🫶 Across every corner of our hotels, they have each other’s backs, lifting each other up with laughter, support and shared purpose. One team, one heart. #WeAreHeartists #Teamwork #Hospitality

From shy trainee to confident Shift Leader, Yuri’s journey at novotelmilanocagranda is a heartwarming example of growth through connection. 🌍 Starting at Reception 10 years ago, he once worried about understanding guests’ needs - but today, chatting with travellers from around the world is his favourite part of the job. “However far or long they have travelled for, it's nice to have a small chat and make them feel welcomed,” he says. Along the way, he’s mastered new languages, embraced new cultures and found his second home in hospitality. His advice? “Always be yourself.” #WeAreHeartists #HospitalityJourney #AccorCareers

“Perseverance and hard work pay off - I am a great example of it.” 💫 Imane joined the world of hospitality thanks to a friend’s advice, and 10 years later, she’s still loving every moment. Starting as a supervisor in 2015, she’s developed to become the SPA Manager at mercurerifnador, proudly growing the department’s revenue year after year. “At Accor we really bring heart and art to work. Heartist® embodies our culture and our state of mind. It allows us to be authentic, connecting with others from the bottom of our hearts.” For Imane, hospitality is full of energy, growth and creating unforgettable moments. #WeAreHeartists #AccorCareers

Meet the team behind the warm welcome at mercure_debrecen. 🇭🇺 Receptionist Petra joined during her university internship and never looked back. With a calm approach and strong sense of empathy, she’s quick to resolve any situation and is drawn to the global nature of hospitality. Breakfast Cook Ilona has worked in the industry since she was 18 - a career that began by chance and became a lasting passion. Her sourdough is a guest favourite, and she even met her husband on the job. Housekeeper Julianna has been part of the hotel since day one. Known for her upbeat energy, she takes pride in creating spotless, welcoming spaces for guests to enjoy. Waiter Ágoston swapped geography for Guest Service, and loves the daily surprises and diverse personalities that hospitality brings - from musicians to CEOs. Together, they bring passion, humour and heart to every moment. #WeAreHeartists #MeetTheTeam

From peeling carrots as a child to leading the kitchen at movenpickmarrakech - Guillaume’s culinary journey is rooted in heart, passion and purpose. 👨 🍳 “I am Executive Chef by chance, but at heart, I am a chef and a cook,” he shares. With 27 years in the industry, his love for hospitality hasn’t faded - it’s grown stronger with every guest interaction. “The secret ingredient in any recipe is love,” he tells his team. Whether chatting with guests over breakfast or mentoring young chefs, Guillaume brings warmth, humility and heart to every dish. His advice to newcomers? You don't need a masters degree to succeed, just be bold, bring passion and work from the heart. 🫶 #WeAreHeartists #HospitalityCareers

As a Receptionist, every guest experience begins with you. You’re the first smile guests see and the one who sets the tone for their entire stay. From smooth check-ins to insider tips and thoughtful service, Receptionists help to make every moment matter. 💫 Think this could be you? Discover your next opportunity today via the link in our bio. #WeAreHeartists #AccorCareers #HospitalityJobs

From Receptionist to General Manager - Romy’s story has come full circle at ibis Berlin Mitte. 💫 She started her Accor journey in 2009 at the Front Desk of this very hotel. Today, she’s not only leading the team - she’s helping to redesign the space where it all began. “I was suddenly an architect, building planner, construction supervisor and designer,” she laughs. "I was able to live out my creative passion and am incredibly proud of the results." What drives her? The values and opportunities at Accor along with her mission to uplift her team every single day, saying "Only if my staff are happy and satisfied, can they be exceptional Heartists® for our guests.” #WeAreHeartists #HospitalityCareers