Our Digital Factory is a unique digital and innovation laboratory serving 100M+ guests and 5,500 hotels across 110 countries. We assume a pivotal role in Accor's global technology strategy and in fostering a culture of innovation throughout the organization.
Within the Group, the Digital & Business Factory serves as a laboratory for new work methodologies, including:
1
Innovation Unit
Dedicated to long-term projects. Our teams have to be aware of emerging trends and evolving needs, so they can always be at the forefront and surpass themselves.
2
Intrapreneurship
The expertise of our intrapreneurs, internal project managers, responsible for developing and overseeing in-house projects.
3
Cutting-Edge Technologies
Applying the testing and learning of cutting-edge technologies through Proof of Concepts (POCs).
4
Heartist® Development
Providing Heartist®s development through training and knowledge-sharing sessions.
5
Collaborations
Endless opportunities for collaborations with industry-leading partners.
Our Story
In 2021, we created a Digital Factory to accelerate our digital transformation by always putting guests and data at the heart of everything we do.
Now called the Digital & Business Factory, this department is responsible for designing, building, and delivering innovative digital products and services.
We are a team dedicated to our customers, the staff who welcome them, and the owners of our hotels, while generating maximum business value for the company.
And You? What's Your Impact?
Over 2,000 talents with product management, UX design, engineering, architecture, data & e-commerce expertise(s) collaborate to address our business challenges around these main areas:
We adopt a continuous improvement approach to reduce the impact of digital technology on the environment in as many projects as possible.
The Expertise of Our Heartists®
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I use data to personalize the customer experience.
Isabelle, Data Engineer
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I build the best app to ensure that customers can enjoy the entire loyalty program in just one click.
David, Product Owner
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I make the payment experience easier for all our customers around the world.
Nadia, Teach Lead
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I offer more possibilities in travel research.
Marion, Data Scientist
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I develop apps that take GreenIT best practices into account.
Remi, Backend Developer
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I contribute to the constant improvement of the ALL app.
SaÏd, Andriod Developer
The Digital & Business Factory has a unique organization: open, agile, and efficient.
It is also an “employee experience hub” where HR innovations are tested. We foster a benevolent approach, prioritizing the personal and professional development of the teams. This environment encourages innovation and intuition without imposing a defined vision.
Discover the Teams
Video
Hear from one of our team members, Alix
Chief Digital Officer at Accor's Digital Business Factory.
We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry; With our 700 - Heartist®, we bring together the
We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry; With our 700 Heartists, we bring together the b
Accor Tech & Digital, des métiers où l’intelligence est d’abord humaine ! C’est ici que vous attend votre plus grand défi : Si imaginer l’environnement de déploiement de votre solution ne vous fait pa
We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry; With our 700 Heartists, we bring together the b
We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry; With our 700 Heartists, we bring together the b
As part of the Global Loyalty & E-Commerce division and the Loyalty Commercial Performance team, you will be responsible for improving the sales and marketing performance of our Loyalty programme, in
Accor Tech & Digital, des métiers où l’intelligence est d’abord humaine ! C’est ici que vous attend votre plus grand défi : En tant que Business Analyst en alternance, vous contribuerez activement à l
We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry; With our 700 Heartists, we bring together the b
We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry; With our 700 Heartists, we bring together the b
The Global Digital Marketing team for Premium, Midscale & Economy is a commercially driven team delivering web direct revenue at a controlled cost.We are a team of digital channel & ecommerce project
