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Accor Digital and Business Factory

Our Digital Factory is a unique digital and innovation laboratory serving 100M+ guests and 5,500 hotels across 110 countries. We assume a pivotal role in Accor's global technology strategy and in fostering a culture of innovation throughout the organization. 

Within the Group, the Digital & Business Factory serves as a laboratory for new work methodologies, including:

1

Innovation Unit

Dedicated to long-term projects. Our teams have to be aware of emerging trends and evolving needs, so they can always be at the forefront and surpass themselves.

2

Intrapreneurship

The expertise of our intrapreneurs, internal project managers, responsible for developing and overseeing in-house projects.

3

Cutting-Edge Technologies

Applying the testing and learning of cutting-edge technologies through Proof of Concepts (POCs).

4

Heartist® Development

Providing Heartist®s development through training and knowledge-sharing sessions.

5

Collaborations

Endless opportunities for collaborations with industry-leading partners.

And You? What's Your Impact? 

Over 2,000 talents with product management, UX design, engineering, architecture, data & e-commerce expertise(s) collaborate to address our business challenges around these main areas:


We adopt a continuous improvement approach to reduce the impact of digital technology on the environment in as many projects as possible.

The Digital & Business Factory has a unique organization: open, agile, and efficient.  

It is also an “employee experience hub” where HR innovations are tested. We foster a benevolent approach, prioritizing the personal and professional development of the teams. This environment encourages innovation and intuition without imposing a defined vision.

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