Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.
Purpose
As the Workplace Experience Manager, you have a multifaceted responsibility overseeing operations pertaining to clients, key stakeholders, and suppliers, which involves not only managing the daily hospitality and administrative requirements but also ensuring the smooth continuity of workplace experiences and office functions. Your overarching goals encompass establishing a sterling reputation for excellence, crafting a unique operational identity, and guaranteeing the fulfilment of Accor's client promise.
Primary Responsibilities
- Supervise, support, and train Hospitality Team Members to ensure consistent adherence to standards and procedures, providing a high level of service for all tenant interactions
- Respond promptly and professionally to tenant/client feedback, taking relevant actions and ensuring follow-up
- Implement strategies to enhance the workplace experience, exceeding tenant and client expectations while aligning with the workplace's operating concept
- Manage day-to-day workplace (office) operations, covering experiential, administrative, and functional tasks
- Develop and maintain relationships with preferred suppliers, identifying opportunities for innovation and service improvement
- Deliver VIP and premium welcome services to external visitors, offering a personalised, and high-quality experience
Skills and Experience
- An unwavering commitment to fostering meaningful connections with individuals, meticulously curating exceptional experiences, and adeptly leading the delivery of premium services
- Proficient in the coordination and meticulous planning of activities and events, consistently ensuring seamless operational execution
- A track record of leadership in the hospitality sector, commencing from a minimum Supervisor level.
- Demonstrated experience in co-ordination & planning of activities and events with seamless operational delivery
- The capacity to authentically express yourself and evoke joy in others through the exceptional experiences you curate
- Must have Valid Australian Working Rights and a Current National Police Check
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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