Waiter/Waitress

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

MAIN DUTIES AND RESPONSIBILITIES:

• To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.

• To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.

• To carry out any other reasonable duties and responsibilities as assigned.

• To undertake any reasonable tasks and secondary duties as assigned by the Team Leader.

• To perform opening and closing procedures established for the place of work as assigned.

• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food & beverage combinations and sell up alternatives.

• To provide high standard of quality and efficient/friendly service as per Standard Operational Procedures.

• To ensure that the place of work and surrounding area is kept clean and organized at all times.

• To handle guest enquiries in a courteous and efficient manner.

• To establish a rapport with guests, maintaining good customer relationship.

• To monitor operating supplies and reduce spoilage and wastage.

• To report guest complaints or problems to the Team Leader if no immediate solution can be found and ensure follow-up with guests.

• To assist in carrying out monthly, quarterly, bi-yearly, or yearly inventory of operating equipment.

• To report for duty punctually wearing the correct uniform and name tag, maintaining a high standard of personal appearance and hygiene, and adhering to the hotel and department appearance standards.

• To provide friendly, courteous, and professional service at all times.

• To maintain good working relationships with colleagues and all other departments.

• To read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations, particularly policies and procedures relating to Fire, Hygiene, Health, and Safety.

• To comply with local legislation as required.

• To respond to any changes in the department as dictated by the needs of the hotel.

• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within job capability, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

• To attend training and meetings as and when required.

• Diploma or degree in vocational hospitality preferred
• Minimum of 1 year experience in a 4-5 star hotel or upscale restaurant setting (fresh graduates may be considered)
• Excellent communication and interpersonal skills
• Strong guest service orientation with a friendly and professional demeanor
• Ability to work efficiently in a fast-paced, high-pressure environment
• Basic math skills for handling financial transactions
• Physical stamina to stand and walk for extended periods
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of food safety and hygiene practices
• Proficiency in English; knowledge of additional languages is a plus
• Ability to multitask and prioritize responsibilities effectively
• Team-oriented mindset with a willingness to assist colleagues as needed

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.