- Full-Time
- Permanent
- Wellness & Recreation
- ACCOR
__jobinformationwidget.freetext.LocationText__
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
__jobinformationwidget.freetext.ExternalReference__
REF14946V
Treatment Manager
Region
Luxury & Lifestyle
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Reporting to the Spa Operations Manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Demonstrate Fairmont core values in all interactions
- Ensure an exceptional guest experience by supervising, motivating, leading, coaching and managing all aspects of therapist team members’
- Facilitate training on product knowledge, protocols and treatment practices as needed to ensure an exceptional guest experience
- Train and assess LQA treatment standards ensuring all standards are in place and executed at all times
- Conduct daily briefings, weekly/monthly departmental communications meetings in a positive, motivating manner
- Management of skin care and consumables inventory to budget, maintaining adequate par levels
- Generate sales driving therapists recommending and/or up-selling products and services
- Preparing and presenting monthly reports on therapist KPI’s
- Conduct therapist performance appraisals in a timely manner
- Practice “Management by Walking Around” (MBWA) by providing leadership, being accessible and visible, and inspecting the cleanliness and maintenance of the facility.
- Ensure all health department standards are upheld with daily inspections of treatment rooms. Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working condition
- Resolve guest concerns in a prompt and efficient manner, following correct documentation and ensuring managers and relevant departments are notified in a timely manner
- Acting manager on duty in absence of Assistant Spa Manager, supporting the spa desk operations as required
- Provide an exceptional guest experience by performing skin care treatments utilizing facial machinery, massage and body treatments in minimum modalities of Swedish, Aromatherapy, Deep Tissue, Hot Stone, Body Scrub and Body Wrap in a professional and engaging manner
- Perform nail services including natural nail spa manicure, spa pedicure, gel nail services and depilatory waxing services
- Maintain an ongoing repeat clientele
- Willing to provide spa services in indoor and outdoor locations
- Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
- Participate in hotel committees
- Participate in special projects, events and promotions as required
- Perform other function related duties and projects as assigned
- A diploma in Cosmetology, Beauty Therapy and/or Esthetician license is required
- At least 2 year’s supervisory and training experience in massage and spa therapies in a luxury hotel environment is strongly preferred
- Current First Aid and CPR certification is strongly preferred
- Proven ability to focus attention on guests needs, remaining calm and courteous at all times
- Proven strategies to coach teams in achieving key performance indicators
- Energetic with excellent interpersonal and communication skills
- Excellent organizational skills with ability to prioritize and multi-task
- Proven ability to work in a demanding fast paced environment
- Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
- Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required
Physical Aspects of Position (includes but are not limited to):
- Frequent standing and walking throughout shift
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Rixos Sharm El Sheikh Adults Only 18+, Sharm El-Sheikh, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Wellness & Recreation
Description
Facilitate and present small and large scale activities independently or with other Resort Activities Animators, as needed in an adult environmentAssist in the set-up for all facilitated activities a
Reference
20d2c79c-94bd-46b7-b156-5a0cc51270f3
Expiry Date
01/01/0001
Salary
Location
Molitor Hotel & Spa Paris MGallery Collection, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Wellness & Recreation
Description
Rôle Le / la réceptionniste Spa est garant(e) de la bonne gestion des encaissements journaliers, de la facturation des prestations, de l’accueil et du suivi relationnel client dans le respect des s
Reference
9685577c-38db-4aa1-98bd-06bf52ffa58e
Expiry Date
01/01/0001
Salary
Location
Fairmont St Andrews - Scotland, St Andrews, United Kingdom
Experience Level
Not Applicable
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
St Andrews
Job Category
Wellness & Recreation
Description
We are looking for a casual Spa & Leisure Attendant to join our friendly team here at Fairmont St Andrews!You will be responsible for maintaining high standards of service standards, cleanliness and m
Reference
941d22bb-033f-496a-bab7-3f9732a789a1
Expiry Date
01/01/0001
Salary
Location
Fairmont La Marina Rabat Sale Hotel And Residences, Rabat, Morocco
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Rabat
Job Category
Wellness & Recreation
Description
Relevant du la Directrice Spa & Wellness, la mission de la Réceptionniste Spa est de garantir la qualité de l’accueil et de conseil à la clientèle concernant l’ensemble des produits et services procur
Reference
36625bac-cdb8-4cc0-8c60-bc2082019925
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Wellness & Recreation
Description
Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer professional, friendly and engaging service
Reference
4cc15f53-f284-4787-b932-b2f52d30ff26
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Job Schedule
Part-Time
Brands
ACCOR
Job type
Temporary
Locations
Hamilton
Job Category
Wellness & Recreation
Description
Reporting to the Activities Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging and proactive guest service whi
Reference
ef872c4a-ae98-4cf9-920c-b29d4df2a1b7
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hamilton
Job Category
Wellness & Recreation
Description
Summary of Responsibilities:Reporting to the Lead Spa Therapist, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging a
Reference
84f25f10-d3e2-4757-91ef-83268426bf4a
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Job Schedule
Casual
Brands
ACCOR
Job type
Temporary
Locations
Hamilton
Job Category
Wellness & Recreation
Description
Summary of Responsibilities: Reporting to the Lead Fitness Instructor, responsibilities and essential job functions include, but are not limited to, the following: Consistently offer professional, e
Reference
88ff43b4-291b-4637-8fb6-e0f0ec11e92b
Expiry Date
01/01/0001
Salary
Location
Mövenpick BDMS Wellness Resort Bangkok, Mövenpick BDMS Wellness Resort Bangkok, Thailand
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Bangkok
Job Category
Wellness & Recreation
Description
Design and lead a variety of fitness classes and personalized training sessions for guests.Provide guidance and support to guests on correct exercise techniques and fitness plans.Ensure the fitness fa
Reference
5b5cb2ba-b3ff-4821-bcbf-2deab8054620
Expiry Date
01/01/0001
Salary
Location
Fairmont St Andrews - Scotland, St Andrews, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
St Andrews
Job Category
Wellness & Recreation
Description
An exciting new opportunity has arisen at Fairmont St Andrews for a PGA Trainee Professional! Working within the golf operations team and golf shop to deliver the day to day golf operation to our memb
Reference
49db1b91-b986-4307-bae6-d79035b91eaa
Expiry Date
01/01/0001