Company Description
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!
What’s in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description
At Toro Latin Restaurant, bold flavors, vibrant energy, and elevated service come together to create an unforgettable dining experience. Inspired by the culinary vision of Richard Sandoval, Toro delivers a dynamic blend of Central and South American cuisine, innovative cocktails, and a high-energy atmosphere in the heart of North Scottsdale. You will be a key leader driving operational excellence, guest engagement, and team development. Your passion for hospitality and attention to detail will ensure every guest experience reflects Toro’s lively spirit and exceptional standards.
Reporting to the Toro Restaurant General Manager, responsibilities include but are not limited to:
- Lead daily operations of Toro Latin Restaurant, ensuring a seamless and elevated guest experience
- Consistently deliver professional, engaging, and personalized service reflective of Toro’s brand
- Drive revenue through strategic programming, promotions, and guest engagement initiatives
- Foster a culture of accountability, teamwork, and high performance within the front-of-house team
- Collaborate with culinary leadership to ensure alignment on menu execution, presentation, and service flow
- Maintain strong floor presence—actively engaging with guests, resolving concerns, and building relationships
- Oversee reservations strategy and guest flow through platforms such as OpenTable, ensuring optimization of covers and pacing
- Coordinate and execute special events, group dining, and holiday activations
- Ensure all guest preferences, VIP notes, and special requests are executed flawlessly
- Partner with Concierge and resort departments to enhance the overall guest journey
- Monitor and analyze performance metrics including sales, labor, and guest satisfaction scores
- Support financial performance through effective labor management, forecasting, and cost controls
- Maintain compliance with all corporate, brand, and operational standards
- Participate in leadership meetings, weekly forecasts, and operational planning sessions
- Support resort-wide initiatives, special events, and cross-outlet collaboration as needed
- Lead, coach, and develop colleagues through ongoing feedback, training, and performance management
- Other duties as assigned
Qualifications
- Previous Food & Beverage leadership experience in a high-volume, upscale or luxury restaurant environment required
- Strong understanding of restaurant operations, service standards, and guest experience management
- Proven ability to lead, inspire, and develop teams in a fast-paced environment
- Exceptional interpersonal and problem-solving skills
- Financial acumen with experience managing labor and driving revenue
- Proficiency in reservation systems (e.g., OpenTable) and Microsoft Office applications
- Highly organized, detail-oriented, and able to manage multiple priorities
- Ability to remain calm, composed, and guest-focused under pressure
- Passion for hospitality, food, beverage, and creating memorable experiences
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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