Telephone Operator

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a professional and customer-focused Telephone Operator to join our team. As a Telephone Operator, you will be the first point of contact for our guests and play a crucial role in ensuring smooth communication within our organization. The ideal candidate will be detail-oriented, efficient, and organized, with excellent communication skills and the ability to multitask in a fast-paced environment.

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication according to company standards
• Accurately record and manage wake-up calls for guests
• Assist guests with international calls and directory inquiries
• Address guests by name whenever possible and maintain a high level of customer service
• Page staff members when requested
• Adhere to principles of guest privacy and confidentiality
• Handle guest requests promptly and report complaints to the supervisor
• Manage call billing and maintain accurate records
• Stay informed about local telephone listings and frequently dialed numbers
• Follow standard procedures for emergency situations such as fire, security threats, and other critical incidents
• Report any equipment defects or issues to the supervisor
• Maintain a clean and organized work environment
• Stay updated on the hotel's fire, life, and safety systems
• Comply with all health and safety policies and procedures

• Excellent written and verbal communication skills in English
• Strong customer service orientation with the ability to remain calm and courteous in all situations
• Proficiency in using telephone switchboard systems
• Familiarity with local and international dialing codes
• Basic computer skills for data entry and record-keeping
• Ability to multitask and prioritize calls effectively
• Excellent attention to detail and organizational skills
• Strong team player with the ability to work cohesively with co-workers
• Ability to exercise good judgment when dealing with difficult guests
• Understanding of and ability to work in a multi-cultural environment
• Knowledge of hotel operations and guest services
• Relevant qualifications in Hotel Management
• Minimum 1 year of relevant experience, preferably in a four or five-star hotel
• Flexibility to work various shifts, including evenings, weekends, and holidays

What is in it for you:

• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!