Company Description
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
Job Description
- Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
- Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.
- Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
- Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
- Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.
- Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
- Up-selling and Promotion: Identify opportunities for up-selling room categories, packages, and promotions to maximize revenue and enhance the guest experience.
Qualifications
Tamayyaz Program is for Saudi Nationals Only.
Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
Basic English skills are a must.
Strong passion for the Hospitality Field.
Excellent interpersonal and communication skills.
Is a team player that contributes to and proactively assists co-workers.
Ability to work a flexible roster depending on departmental needs.
Ability to focus attention on guest needs, always remaining calm and courteous.
Additional Information
Related Hospitality Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem-solving abilities
Fluency in English, additional languages are a plus
*Remote Location*
