- Full-Time
- Permanent
- SWISSOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Swissôtel Al Maqam Makkah, Makkah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF72035C
Swiss Service Agent "Saudi Only"
Region
MEA SPAC
“A passion for perfection”
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.
Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.
Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram
Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following:
- Provide and dispatch immediate actions to all guest concerns.
- Ensure follow-up of action is completed with-in the quoted time.
- Work with related departments to ensure efficiency in meeting guests needs.
- Promotes hotel services and amenities to encourage an exceptional resort experience.
- Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.
- Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest’s issue.
- Handling all wakeup call requests 24/7
- Handling the main hotel Fax 24/7
- Handling emergency call’s and calling the hotel doctor when needed 24/7
- Bachelor's degree in business administration
- Previous experience as a Telephone Operator an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Prior experience working with Opera or a related system
- Fluency in English
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
e4256229-c9b6-4fea-8014-e35ed93a840f
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Main purpose:You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).Take ownership for the security and safety of the guestsTo have a
Reference
59748f59-2aa8-4ae3-86d8-b7a21b7ea3df
Expiry Date
01/01/0001
Salary
Location
Novotel Cairns Oasis Resort, Cairns, Australia
Experience Level
Associate
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Cairns
Job Category
Rooms
Description
What You’ll Be Doing As a Guest Service Agent, you’ll be the first smile our guests see and the last goodbye they remember. You'll help create a seamless, welcoming experience from check-in to check-
Reference
9d1b296b-0a50-4bbc-92df-c3f15c0efb06
Expiry Date
01/01/0001
Salary
Location
ibis Styles Brisbane Elizabeth Street, Brisbane, Australia
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Brisbane
Job Category
Rooms
Description
This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us.You'll work closely with the reservations, housekeeping, mai
Reference
0a60f708-1e43-4b69-8eef-96cd999e20e6
Expiry Date
01/01/0001
Salary
Location
Mercure Perth On Hay, Perth, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Perth
Job Category
Rooms
Description
We are seeking an energetic and enthusiastic Full Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the s
Reference
67cbf2b4-dc03-4363-b3a3-f37cf038d092
Expiry Date
01/01/0001
Salary
Location
Peppers Marysville, Marysville, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PEPPERS
Job type
Permanent
Locations
Marysville
Job Category
Rooms
Description
As the Front Office Manager, you’ll play a key leadership role in ensuring smooth daily operations, optimising revenue opportunities and maintaining exceptional guest service standards. If you're a ha
Reference
19332367-974a-48bf-a2a9-ce9631fdbc06
Expiry Date
01/01/0001
Salary
Location
Grand Mercure São Paulo Ibirapuera, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Atender todas as solicitações internas e externas de clientes, através de canais/meios de comunicação, contribuindo para a excelência do atendimento e qualidade dos serviços prestados.
Reference
7b253767-0637-4396-80a1-9410c641c34f
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Rooms
Description
Night ManagerBe an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our s
Reference
ae6fe9ad-c0f0-4fd8-8610-3962e723a29d
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Rooms
Description
Rate of Pay: $20.83/hour USDTurndown Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a cle
Reference
94284bc0-9ae5-41e3-ab1b-f5402c6360bd
Expiry Date
01/01/0001
Salary
Location
Sofitel Auckland Viaduct Harbour, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
Our Ambassador will:Assist in the day to day operations of the Front Office and Housekeeping department including greeting guests, assisting with cars, hotel doors, guest luggage, lobby services and s
Reference
1475b72e-5249-45c5-aa83-05c8e6cd73a0
Expiry Date
01/01/0001