About Accor Workplace
Accor Workplace is the commercial property and workplace experience division of Accor — reimagining how people connect, collaborate and experience the modern workplace.
Operating within some of Australia’s most prominent commercial assets, we partner with leading property owners to deliver concierge, food & beverage, co-working and curated third-space experiences that elevate buildings into destinations.
Backed by the strength of Accor — a global hospitality leader operating in 110 countries and over 5,000 hotels — we combine world-class service culture with commercial property expertise to deliver integrated, experience-led workplace solutions.
About the Role – State Operations Manager (NSW)
The State Operations Manager is responsible for the strategic and operational leadership of Accor Workplace across New South Wales.
This role oversees all daily and long-term operational activity associated with the portfolio, including Concierge, Food & Beverage, Co-working and third-space environments.
Reporting to the Vice President of Accor Workplace & Lounges, the State Operations Manager drives:
- Operational excellence and service standards across all assets
- Commercial performance and cost discipline
- Client relationship management and stakeholder engagement
- Team leadership, capability uplift and culture
- Growth opportunities within existing and emerging portfolios
This is a senior leadership position requiring strong commercial acumen, property sector understanding and the ability to translate hospitality excellence into the workplace environment.
Reporting to the Vice President of Accor Workplace & Lounges, your core duties will be to:
- Develop robust business plans delivered as per contracted & business requirements;
- Establishing and maintaining strong relationships with clients & suppliers. Acting as the key representative of Accor to Clients in the delivery of Accor’s services;
- Monthly reporting of budget/operational outcomes to client at financial and operational meetings including contractual KPI performance;
- Ensure reports are submitted in line with expectations and on time;
- Consistently meet with suppliers and clients to drive better product, experience, partnerships and price;
- Ensure complete visibility of financial operations with corporate team at all times;
- Continual development of new initiatives across hospitality services;
- Delivery of Accor’s contractual obligations & compliance with KPI’s and performance measures as proscribed as part of Accor’s contractual obligations;
- Responsibility for the day-to-day operations of the Accor Hospitality Services business in assigned region including the establishment of new services and de-mobilisation of services as a result of Asset churn ensuring compliance with Accor policies and procedures.
Skills & Qualifications:
- Senior leadership experience in hospitality operations with strong financial and client management skills.
- Proven ability to lead and inspire teams while embedding Accor’s Heartist culture.
- Commercial acumen with a track record of delivering high-quality outcomes.
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US