Speciality Restaurant Manager - Turkish

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Fairmont The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travellers.

Key Responsibilities

Operational Supervision & Quality Assurance:

• Oversee the daily operations of the Turkish specialty restaurant, ensuring seamless service delivery aligned with Fairmont brand standards and luxury dining expectations.
• Ensure all aspects of restaurant readiness, including mise en place, cleanliness, ambiance, and table settings, reflect authenticity and excellence in Turkish dining culture.
• Conduct daily briefings and inspections to maintain consistency in food presentation, service rituals, hygiene, and safety standards.
• Monitor inventory levels, ordering processes, and cost controls, ensuring optimal stock management while minimizing waste.
• Ensure compliance with HACCP, local regulations, and company policies related to food safety and hygiene.

Guest Experience & Service Excellence:

• Curate an immersive and culturally authentic Turkish dining experience, incorporating storytelling, rituals, and personalized service.
• Engage with guests proactively, ensuring satisfaction, anticipating needs, and creating memorable dining moments.
• Handle guest feedback, complaints, and service recovery with professionalism, urgency, and a solution-oriented mindset.
• Collaborate with the culinary team to ensure menu knowledge is consistently delivered and that recommendations reflect authenticity and quality.
• Drive loyalty by building relationships with repeat guests and promoting signature experiences within the restaurant.

Team Leadership & Development:

• Lead, inspire, and develop a high-performing service team, fostering a culture of excellence, accountability, and collaboration.
• Conduct regular training sessions on Turkish cuisine knowledge, service standards, upselling techniques, and Fairmont service culture.
• Ensure team grooming, discipline, and professionalism align with luxury hospitality standards.
• Coach team members through continuous feedback, performance reviews, and development plans.
• Support talent development, succession planning, and internal mobility within the Food & Beverage division.

Financial Performance & Commercial Focus:

• Drive revenue growth through strategic upselling, promotions, and optimization of average check value.
• Monitor financial performance, including revenue, labor costs, and cost of sales, ensuring alignment with budget targets.
• Prepare forecasts, analyze trends, and implement action plans to improve profitability.
• Collaborate with marketing and events teams to promote the Turkish restaurant through campaigns, activations, and partnerships.
• Ensure accurate billing, cash handling, and compliance with financial procedures.

Brand, Culture & Pre-Opening Excellence:

• Ensure the restaurant concept reflects Fairmont brand positioning while honoring the authenticity of Turkish cuisine and hospitality traditions.
• Support pre-opening activities including recruitment, training, SOP development, and trial operations.
• Contribute to the creation and implementation of service standards, workflows, and operational manuals.
• Embed Fairmont culture and values within the team, promoting a sense of belonging and pride.
• Collaborate cross-functionally to ensure seamless guest journeys across all touchpoints.

Health, Safety & Compliance:

• Ensure adherence to all health, safety, and hygiene standards in line with local regulations and company policies.
• Conduct regular audits and ensure corrective actions are implemented promptly.
• Promote a safe working environment for colleagues and guests at all times.

Qualifications & Experience:

• Bachelor’s degree or diploma in Hospitality Management, Food & Beverage, or a related field.
• Minimum 3–5 years of experience in a luxury hotel or standalone specialty restaurant, with exposure to Turkish or Middle Eastern cuisine preferred.
• Strong operational knowledge of fine dining service standards and restaurant management systems.
• Pre-opening experience is an advantage.

Competencies:

• Strong leadership and team management skills
• Passion for Turkish cuisine, culture, and guest storytelling
• Excellent communication and interpersonal skills
• Financial acumen and commercial awareness
• Attention to detail and commitment to excellence
• Ability to thrive in a fast-paced, multicultural environment
• Problem-solving and decision-making capabilities

• Strong understanding of Raffles & Fairmont service culture and emotional luxury philosophy.
• A proactive and anticipatory approach to guest service, ensuring every moment is meaningful and memorable.
• Impeccable grooming and personal presentation aligned with ultra-luxury standards.
• Flexibility to work shifts, including weekends and public holidays.