Spa Manager

paradise of paradoxes.

25hours hotel jakarta the oddbird is a space that celebrates culture and lifestyle with nostalgia, authenticity, and genuine hospitality. It embodies poetic contrasts-the paradise of paradoxes. Nestled in the heart of the sudirman central business district (scbd) within district8, 25hours hotel jakarta the oddbird stands tall with 38 stories, featuring 210 rooms and 135 serviced apartments rising above ashta mall in the senopati area, the city's hottest business and lifestyle district.

Job Responsibilities

• Adhere to the Spa Policy & Standard Operating Procedures manual.
• Act as an Ambassador for the spa and hotel brand for colleagues establishing relationships
• with internal and external stakeholders representing the values of the brand and Accor. This
• includes maintaining a professional appearance at all times.
• Manage the operations and efficiency of the spa facilities.
• Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
• Establish proactive strategic initiatives for the spa to help market the overall offers / products.
• Maintain extensive knowledge of competitors, including locations, product offerings, pricing, promotions, and sales techniques.
• Carry out any other duties and responsibilities as assigned by the hotel team.
• Protect the rights of the property at all times.

Administrative Responsibilities

• Assist in the development and implementation of financial budgeting and analysis for the departments within the facility.
• Provide monthly budget and forecasts when requested.
• Responsible for staying within the allocated budget from cost and maximising profitability.
• Establish reliable systems to track all internal inventories for
• the department and report any variances.
• Approval of payroll hours and hotel administered service charges / gratuity reports.
• Generate and review daily / monthly facility and productivity reports including monitoring schedules.
• Review / approve purchase requisitions and all invoices before transactions. Control the cost of goods purchased, services supplied and labour necessary for the sales and production of our products and services.
• Maintain warrantee and service agreements on all equipment and work with engineering to resolve any malfunctions and initiate repair.
• Submit monthly reports using the spa performance reporting tool to the property and corporate teams.
• Report any maintenance requirements of the spa.

Revenue Management and Financial Responsibilities

• Establish strong yearly KPI goals aligned with expected revenue.
• Follow the revenue management guideline for Accor for spa / well-being.
• Attend weekly revPRO meetings to understand new business opportunities within the hotel and the local community.
• Practise revenue management to maximise daily targets.
• Establish a pricing list as per the Accor spa revenue management recommendations.
• Assist management with the month-end profit and loss statement distribution.

Guest Quality and Operational Excellence

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Perform regular treatment and facility audits to maintain brand standards.
• Be present in daily operations to oversee the success of the guest and colleague experience,
• including daily walk-throughs to assess quality.
• Provide tools for the team to best manage the day to day operations resulting in excellent
  and anticipated guest service.

Health, Hygiene and Safety

• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
• Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority.
• Assist in the development and compliance of all departmental emergency procedures.
• Ensure all potential and actual hazards are reported as well as rectified immediately.
• Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws.
• Handle emergency situations with urgency and discretion.

Education and Experience

• Bachelor’s Degree is an asset.
• Minimum of 2 years’ experience in a management position or supervisory position in a spa or related field.
• Experience in spa therapy role is recommended.
• Previous luxury hotel experience with background in financial budgeting and forecasting.

In compliance with employment laws in Indonesia, this position is only open to Indonesians.