Server Assistant

Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.

When you’re ready to explore the area, it’s less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.

At Novotel Miami Brickell, the best of the city is at your doorstep.

Purpose: To provide efficient friendly customer service at all times and to maintain a clean, professional top quality restaurant. 

Reports to: Food & Beverage Manager

Essential Functions:  

• Perform all restaurant side work as designated by the supervisor. 

• Efficiently and properly perform all service standards. 

• Attend to all needs of the guests during meal periods, breakfast, lunch and dinner. 

• Report to Supervisor any need for housekeeping and/or repairs of any equipment or restaurant. 

• Must be familiar with and adhere to all liquor liability laws. 

• Must attend all designated pre-meal meetings. 

• Responsible for setting up restaurant area. 

• Adhere to predefined drink service guidelines and responsible for beverage familiarization. 

• Perform any other duties assigned by management. 

• Maintain a neat and professional appearance following the grooming standards 

• Maintain an awareness of liquor costs and minimize waste, which may raise them. 

• Must be familiar with all policies related to liquor liability laws. 

• Ability to open and close the restaurant shift assigned. 

• Must serve all guests in consistent manner, using Novotel Miami Brickell Service Standards. 

• Must be able to bus tables, and re-set the tables as needed. 

• Must be able to use Micros to open and close checks. 

• Must know the menu and be able to describe the items to guests. 

• Must be able to resolve guests’ issues and create an amazing experience. 

• Must be able to communicate and maintain a positive relationship with culinary and stewarding staff. 

• Maintain an awareness of all functions, events and meetings taking place at any given time. 

•   Control heavy volume at the restaurant. 

• Knowledge of hotel property. 

• Inform the guest about buffets, hotel activities and community. 

• Attend to and anticipate guest’s needs. 

• Greeting guests. Anticipate guest’s needs to create an amazing experience. 

• Assist with IRD when required 

• Place orders in the Silverware POS System and close checks accordingly.  

• Responsible to follow FIFO procedures.  

• Label daily perishables 

• Label dairy products 

All your information will be kept confidential according to EEO guidelines.