Server Assistant - Full Time

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Are you ready to be part of the iconic Fairmont Hotel Vancouver, a historic landmark in the heart of the city? Join our prestigious team and elevate your career with a globally recognized luxury brand. Enjoy exclusive perks, a competitive wage, and a comprehensive benefits package, while contributing to a legacy of excellence. Become part of something truly extraordinary!

Server Assistant

As a Server Assistant, you’ll play a key role in ensuring a smooth and exceptional guest experience by supporting both the front-of-house and heart-of-house teams. Your efforts will directly contribute to delivering the outstanding service and exquisite cuisine that distinguish us as a premier destination.

What's in it for you:

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals committed to creating a welcoming environment for all
• Competitive pay starting at $19.25 per hour, with an increase to $24.06 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Consistently offer thoughtful, professional, and proactive guest service
• Ensure service essentials, quality, and service standards are met throughout the guest experience, from arrival to departure
• Set up mise en place, side stations, tables, and table settings according to standards
• Support colleagues during service to ensure a consistent guest experience, including running food, refreshing beverages, and cleaning/resetting tables
• Maintain a clean, inviting, and consistent dining room atmosphere by setting furniture and tables appropriately
• Develop comprehensive knowledge of beverage lists, promotions, menu items, and preparation methods
• Assist guests with menu items in an informative, engaging, and helpful manner
• Handle guest concerns swiftly and graciously, offering remarkable recovery and a commitment to continuous improvement
• Be aware of guests' dietary restrictions and allergies, ensuring clear communication within the team
• Provide personalized and elevated service in the Private Dining Room when scheduled
• Stay informed about current promotions and loyalty program offerings
• Follow all safety and sanitation policies when handling food and beverages
• Perform other duties as assigned

To be successful in this role, we ask that you have:

• A service-focused personality with at least one year of experience in a high-volume, upscale restaurant
• Previous experience in a luxury hotel environment is preferred
• The ability to focus attention on guest needs, remaining calm, courteous, and professional at all times
• Strong communication, interpersonal, and problem-solving skills
• Proven ability to multi-task and manage multiple priorities in a fast-paced environment
• Ability to work well under pressure while maintaining service standards
• A collaborative team spirit and the ability to work cohesively with others
• High responsibility and reliability, with impeccable grooming and professionalism
• Knowledge of wine, spirits, beer, cocktails, and specialty coffees
• Valid Serving It Right Certification
• The ability to work a flexible schedule, including weekends, holidays, evenings, and rotating shifts
• Proficiency in English, both spoken and understood, at a professional working level

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout the shift
• Frequent lifting and carrying up to 30 lbs.
• Frequent kneeling, pushing, and pulling
• Frequent ascending or descending ladders, stairs, and ramps
• Proven ability to carry three entrée plates or more at one time

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS