Plan, implement, and manage all security and safety operations within the hotel.
Ensure the safety and security of guests, employees, visitors, and hotel assets at all times.
Lead, supervise, train, and evaluate the security team to maintain professional standards.
Prepare duty rosters and ensure adequate security coverage on a 24/7 basis.
Develop, implement, and regularly update security policies, procedures, and risk assessments.
Manage emergency response plans, evacuation procedures, and crisis management protocols.
Act as the primary point of contact during emergencies and security incidents.
Coordinate with police, fire department, civil defense, and other local authorities.
Conduct regular safety inspections, drills, and vulnerability assessments.
Oversee loss prevention programs to minimize theft, fraud, and property damage.
Investigate all security incidents and prepare accurate and timely reports.
Ensure compliance with local laws, fire life safety regulations, and Accor brand standards.
Supervise the operation and maintenance of CCTV, access control, alarms, and fire systems.
Liaise with engineering and IT departments to ensure all security systems are fully operational.
Handle guest and employee security concerns with professionalism and confidentiality.
Support management and HR in employee-related security matters and investigations.
Maintain detailed records of incidents, audits, training, and daily security activities.
Assist in preparing the security department budget and controlling operational costs.
Manage external security vendors and service providers.
Promote a strong culture of safety, security awareness, and service excellence throughout the hotel.
