Security Manager

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

• To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts.
• To supervise all aspects of key distribution and control according to policies and procedures of the hotel and to report any discrepancy immediately to superiors.
• To maintain legible and accurate records of all control centre documents to include General Security Log, Key Control, Lost and Found and Visitor Passes.
• To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
• To ensure that all hotel vehicles are properly maintained. To control the car log books, distribution of car keys, damages and kilometers driven per day.
• To review scheduled functions, group, or VIP arrivals and special events and to discuss special instructions with relevant departments.
• To be flexible with work hours, regardless of time, during day, or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
• To liaise with local authorities in order to identify activities that may affect the operation of the hotel such as seasonal events, current community crime trends, political activism and other, and to share any such concerns with superiors.
• To provide access, when required, to high-risk areas, exercising vigilance for the protection of assets and to secure the area when access is no longer required.

• To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To control access to crime/natural disaster scenes in order to preserve evidence while awaiting the arrival of authorities.
• To attend to reports and to follow-up on all reported guest disturbances, or alleged theft incidents ensuring that the established policies and procedures are adhered to.  To conduct special investigation on high profile security matters and to prepare reports for managements review.
• To supervise the maintenance of the security log entries and to track all security officer patrol reports and subsequent security activities.
• To oversee the intervention of all guest room safes and to maintain a logbook where all occurrences are recorded.
• To review all occurrence reports prepared by security officers ensuring that they have complete, relevant and accurate information and to follow up.
• To be fully involved in the fire safety protection program in collaboration with the Engineering department, and all other concerned departments, as per hotel policy.
• To ensure that all new ambassadors are briefed and / or trained in Fire Prevention / Fire Fighting Procedures relevant to their position.
• To schedule quarterly fire evacuation drills, on collaboration with the HR, engineering and all other hotel departments.
• To execute employee bag/parcel inspections, as directed by the hotel policy.
• To control and ensure that the arrival and departure of ambassador at the back entrance of the hotel is done in a orderly and secure manner.
• To make, for the safety of our ambassador, physical spot checks on ambassador transportation, verifying the vehicle’s general condition.
• To oversee all security aspect linked with the ambassador housing and its facilities.
• To complete the annual performance appraisal forms, provided by the HR department, for all staff under his/her responsibility, and to deliver them to the Hotel Manager for reviewing.

• To ensure that the department operational budget is strictly adhered to, all costs are controlled and expenditures are approved.

- Three years of security or law enforcement experience, one of which was in a supervisory capacity.

- Bachelor's Degree in criminal justice or related field preferred ; or a combination of education and experience.

- Valid Driver's License and good driving record.

- Current First Aid and Fire Marshall Certification preferred 

Should be eligible to live and work in Kenya.