Sales Operations Manager (W/M/X)

Orient Express

Artisan of Travel since 1883, Orient Express is a legendary brand, deeply rooted in history and admired by generations past, present, and future. As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH. 

Our unparalleled portfolio redefines luxury travel and hospitality. At its heart is the iconic Orient Express, with its legendary carriages reimagined as a modern tribute to French luxury. We further expand this vision through strategic partnerships, including our collaboration with ARSENALE Group to launch 'La Dolce Vita' — a train celebrating Italian art de vivre — and introduce exquisite hotels such as O.E La Minerva in Rome, with O.E Palazzo Dona Giovannelli in Venice soon to follow. Additionally, our collaboration with Orient Express Sailing Yachtsbrings to life the Orient Express Corinthian, poised to be the world’s largest sailing ship.

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement. 

Orient Express Sailing Yachts

140 years after the launch of its first luxury trains, the Orient Express legend continues with the launch of the world's largest sailing ships, the Orient Express Corinthian. A revolution in maritime history, and a fabulous project that pushes back the limits of what is possible. The result of a unique French partnership between Accor, the world leader in hospitality, and Chantiers de l'Atlantique, the world's leading cruise ship builder. This extraordinary sailing ship of the future, with its spectacular interiors, will set sail in 2026.

Orient Express Sailing Yachts seeks an experienced Sales Operations Manager reporting to the VP Sales & Marketing.

As a Sales Operations Manager, you will be responsible for qualifying and closing  sales businesses together with the Areas and MICE Directors of Sales. This role also serves as the day-to-day contact for the client post-sale and will oversee the coordination of full ship charters and large corporate program in order to delivery successful onboard yacht programs and events.

Responsabilities :

• Conduct follow ups to qualified leads
• Assist with sales presentations along with Directors of Sales.
• Create proposals, accurately reviews all sales quote & contracts.
• Act as the main point of contact for all finalized and contracted sales deals– transitioning from the sales team to operations management.
• Attend department training, industry networking events and client meetings.
• Assist in identifying and surpassing monthly, quarterly and annual department goals
• Collect & inputs all trip details for Charter, Meeting and Incentive groups/charters and continually monitor and update as changes are made.
• Plan and coordinates customized events, special onboard programming and entertainment, unique food & beverage requests, production requirements, excursions, and custom itineraries, and other items that may be consistent with the parameters of the client’s charter agreement.
• Create & distributes all yacht memos and operational plans to Client and Yacht with all necessary information
• Attend the pre-con in person or virtually and act on any action items that arise
• Escort day visits and site sailings
• Travel with client to conduct operations meetings, host site inspections and act as corporate liaison onboard
• Ensure payments are received by agreed payment date and prior to sailing (according to terms of contract)  
• Develop Marketing plans & efforts with the Marketing department and coordinate updates to all necessary assets or fleet amenity changes.
• Work with itinerary planning & destination experiences department to distribute luggage and documents for Charter/Group
• Collaborate with Operations Department on requests to accommodate group or charterer needs
• Develop Event Management System requirements, in collaboration with IT a Hotel Operations areas
• Maintain Sales records and preferences in the Events System
• Communicate and escalate service issues appropriately, including timely follow-up.
• Oversee program wrap-up process including internal documentation, client feedback and financial reconciliations.

Education:   Bachelor’s degree or equivalent combination of education & experience

Experience:  3 or more years of Sales operations experience. Previous experience with cruise program planning; understanding of the inner workings of cruise lines and onboard ships. Shipboard operational experiences preferred

Languages : fluent in both French and English

Soft skills:

• Strong creative problem-solving, solutions-focused mindset, and organizational skills
• Ability to multi-task, meet deadlines, and work independently in a fast-paced environment
• Professional, process-oriented, and maintains confidentiality
• Effective communication and relationship-building across all corporate levels, including executives, with excellent customer service skills
• Extensive travel experience
• Proficient in Microsoft Office and familiar with reservation and program planning systems

All your inforxmation will be kept confidential according to EEO guidelines.